Director of Front Office - Tempo New York Times Square

Hilton; New York (NY); On-site; USD 115,000 - 125,000; Full time

Job summary

Hilton is seeking a Director of Front Office for the Tempo New York Times Square. This role involves overseeing Front Office operations, ensuring exceptional guest service, and leading a team to achieve financial profitability. The ideal candidate will possess strong leadership skills, a focus on customer satisfaction, and the ability to drive team performance.

Benefits

Access to your pay when needed through DailyPay

Mental health resources

Paid Time Off (PTO)

Go Hilton travel discount

Parental leave support

Matching 401(k)

Employee stock purchase plan at 15% discount

Debt-free education options

Career growth opportunities

Recognition and rewards programs

Qualifications

• Strong leadership skills with a focus on guest experience.
• Ability to analyze data and make informed decisions.
• Experience in team management and development.

Responsibilities

• Oversee all Front Office operations and ensure guest satisfaction.
• Monitor team performance and implement improvements.
• Recruit, interview, and train team members.

Skills

Hospitality

Leadership

Customer Focus

Adaptability

Teamwork

Job description

Tempo New York Times Square is currently hiring a Director of Front Office.

This role is responsible for directing and administering all Front Office operations in the hotel's ongoing effort to deliver outstanding guest service and ensure financial profitability.

What will I be doing?

As a Director of Front Office, you will oversee all Front Office operations, including guest service, registration (check-in/check-out), room inventory, service standards, product quality, cost controls, marketing initiatives, system management, budgeting, department management, policy enforcement, and meeting facilitation. You will also:

1. Monitor and develop team performance through supervision, professional development, scheduling, counseling, evaluations, and recognition.
2. Assess service and satisfaction trends, address issues, and implement improvements.
3. Implement marketing and upselling techniques to maximize revenue.
4. Ensure team members are knowledgeable about hotel offerings, policies, and local events.
5. Analyze daily reports and data to inform decision-making.
6. Resolve guest issues to ensure satisfaction.
7. Recruit, interview, and train team members.

What are we looking for?

Founded in 1919, Hilton is a leader in the hospitality industry, known for innovation, quality, and success. We value:

• Hospitality – delivering exceptional guest experiences
• Integrity – doing the right thing at all times
• Leadership – leading in our industry and communities
• Teamwork – collaborating effectively
• Ownership – taking responsibility for actions and decisions
• Now – operating with urgency and discipline

Additionally, we seek:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton offers a global hospitality environment, spanning from luxury hotels to mid-priced accommodations. We are committed to providing exceptional guest experiences and fostering a supportive, inclusive workplace. Our vision is to "fill the earth with the light and warmth of hospitality," and our team members are central to this mission.

The Benefits

Hilton is proud to be ranked #1 World's Best Workplace by Great Place to Work & Fortune. Our benefits include:

• Access to your pay when needed through DailyPay
• Mental health resources
• Paid Time Off (PTO)
• Go Hilton travel discount
• Parental leave support
• Matching 401(k)
• Employee stock purchase plan at 15% discount
• Debt-free education options
• Career growth opportunities
• Team Member Resource Groups
• Recognition and rewards programs

Note: Benefits may vary by property and employment terms. The salary range is $115,000 - $125,000, depending on experience.

#LI-JB1

Job: Guest Services, Operations, and Front Office

Title: Director of Front Office - Tempo New York Times Square

Location: Not specified

Requisition ID: HOT0BMZP

EOE/AA/Disabled/Veterans