Director of Front Office - Tempo New York Times Square

Lensa; New York (NY); On-site; USD 115,000 - 125,000; Full time

Job summary

A leading hospitality company seeks a Director of Front Office for their Tempo New York Times Square hotel. This role involves directing all Front Office operations, ensuring exceptional guest service, and overseeing team management in a fast-paced environment. Candidates should demonstrate leadership in hospitality and a commitment to enhancing guest experiences.

Benefits

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education opportunities

Qualifications

• Experience managing front office operations in a hotel environment.
• Knowledge of corporate marketing programs and guest service standards.
• Strong analytical skills to evaluate service trends and team performance.

Responsibilities

• Direct and administer all Front Office operations to ensure guest satisfaction.
• Monitor and develop team member performance and deliver training.
• Implement marketing techniques to maximize revenue and room occupancy.

Skills

Hospitality

Leadership

Customer Focus

Adaptability

Integrity

Education

Bachelor's degree in hospitality management or related field

Job description

Director of Front Office - Tempo New York Times Square

Director of Front Office - Tempo New York Times Square

1 week ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Hilton, is seeking professionals in New York, NY. Apply via Lensa today!

The Tempo New York Times Square is currently hiring a Director of Front Office . This role e is responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

Responsibilities

As a Director of Front Office , you would be responsible for directing and administering of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Implement and monitor all corporate marketing programs
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Run and complete daily reports, analyze data and make decisions based on data
• Resolve guest issues and concerns to guest satisfaction
• Recruit, interview and train team members
  
  

What are we looking for?

Since Being Founded In 1919, Hilton Has Been a Leader In The Hospitality Industry. Today, Hilton Remains a Beacon Of Innovation, Quality, And Success. This Continued Leadership Is The Result Of Our Team Members Staying True To Our Vision, Mission, And Values. Specifically, We Look For Demonstration Of These Values

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Benefits

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Worlds Best Workplace by Great Place to Work & Fortune .We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
  
  

A vailable benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. The salary range is $115,000 - $125,000 based on applicable experience

Job: Guest Services, Operations, and Front Office

Title: Director of Front Office - Tempo New York Times Square

Location: null

Requisition ID: HOT0BMZP

EOE/AA/Disabled/Veterans

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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