Director of Front Office Operations

Benchmark Hospitality at DU; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading hospitality company is seeking a Director of Front Office Operations to oversee front desk operations at their Philadelphia location. The role involves supervising staff, training personnel, and ensuring adherence to quality standards. Join a supportive environment that offers growth opportunities and a package of employee benefits.

Benefits

Incremental increases of hourly rate

Ongoing training and development

Employee rates on hotel stays

On-site wellness programs

Local discounts

Qualifications

• Professional experience and skills for your position.
• Commitment to quality and performance guidelines.
• Desire and ability to learn and advance.

Responsibilities

• Supervise front desk staff and guest service representatives.
• Handle interviewing and hiring of front desk personnel.
• Prepare front desk schedules according to staffing guidelines.

Skills

Effective communication

Supervision

Training

Staff scheduling

Interviewing

Job description

Opening Post Information* : Posted Date 2 days ago (5/31/2025 3:30 AM)

Opening ID 2025-56088

# of Openings 1

Job Locations US-PA-Philadelphia

Department (Portal Searching) Front Office

Position Type (Portal Searching) Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

The Hilton Philadelphiaat Penn’s Landing is a great place to stay during your visit to Philadelphia. Its location is unique: it’s the only hotel located directly on the Delaware River Waterfront at Penn’s Landing in Philadelphia’s downtown. The Hilton Philadelphia at Penn’s Landing’s 350 well-appointed guest rooms and 24,000 square feet of meeting space offer an experience that is hard to match. The guest rooms are fitted with sleek work desks, along with 32” LCD televisions and wall-mounted, plug-n-play consoles for Wi-Fi internet access. Dark wood furnishings, leather lounge chairs, contemporary lighting and gorgeous bathrooms complete the newly renovated guest rooms, which also come with stunning city or river views.

Description

Benefits of this Opportunity:

• Incremental increases of hourly rate
• Responsibility for scheduling front desk staff
• Understand and possess all the necessary skills relative to all of the jobs that you are responsible to train
• Handle the interviewing and hiring of all front desk, bellman, concierge, and pbx personnel
• Prepare front desk schedules in accordance with staffing guidelines
• Assist in labor management; provide supervision according to the productivity standards of our hotel and our company.
• Complete the training and certification of all front desk, bellman, concierge, and pbx personnel
• Attend all required meetings
• Review the job performance of all staff within Pyramid Guidelines
• Conduct necessary meetings and ongoing training
• Maintain the condition of your area and equipment
• Insure that you are in accordance with all Pyramid Hotels accounting standards
• Follow all standards set forth by the hotel and the company

As a Director of Front Office Operations, your job is to supervise the front desk staff, guest service representatives (concierge and bell service staff). You will also be expected to communicate on a daily basis with the night audit.

• A commitment to the quality and performance guidelines and your role as a Director of Front Office.
• Effective communication
• The desire and ability to learn and advance
• Professional experience and skills for your position

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