Director of Front Office Operations

FINITETEK INC; Charlottesville (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

FINITETEK INC is seeking an experienced Director of Front Office to lead luxury hospitality operations in Charlottesville, VA. This role expects a leader who can elevate the guest check-in experience, anticipate needs, and drive a cohesive front office team.

You will set Forbes-aligned standards, coach managers, and collaborate with Housekeeping, Reservations, Bell/Door, Security, and resort operations to deliver exceptional service every day.

Qualifications

• Proven experience leading front office in upscale or luxury hotels.
• Track record of building strong teams and delivering exceptional service.
• Visible leadership with guests and staff.

Responsibilities

• Lead front office operations for guest arrivals and departures.
• Uphold luxury service standards aligned with Forbes guidance.
• Enhance guest experience and manage service recovery.
• Coach and develop front office leaders and staff.
• Collaborate with Housekeeping, Reservations, Bell/Door, Security, and operations.
• Ensure staffing, scheduling, and continuous service improvements.

Skills

Leadership

Guest service

Team development

Customer focus

Job description

Salary : $80k to $100k (Depending on experience)

About the Job

The front office is more than where guests check in. It is where their experience begins.

We are searching for an experienced Director of Front Office who understands that luxury hospitality lives in the details—the welcome by name, the anticipation of a guest’s needs, the recovery that turns a challenge into loyalty, and the leadership that inspires a team to deliver exceptional service every day.

This is an opportunity for a hospitality leader who wants to make a visible impact on the guest experience while developing a strong front office team in a full‑service luxury resort environment.

What You’ll Lead:

• Front Office and guest arrival/departure operations
• Luxury service and Forbes-aligned service standards
• Guest experience and service recovery
• Coaching, development, and performance of front office leaders and team members
• Cross-department collaboration with Housekeeping, Reservations, Bell/Door, Security, and resort operations
• Operational consistency, staffing, scheduling, and service improvement

Who We’re Looking For:

You are a hospitality leader who is comfortable being visible with guests and employees. You understand upscale or luxury hotel operations, know how to build strong teams, and believe exceptional hospitality starts with leadership.