Director of Front Office & Medical Records

RURAL HEALTH CARE INC dba Aza Health; Palatka (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

RURAL HEALTH CARE INC dba Aza Health in Palatka, FL seeks a Front Office Director to supervise front desk staff, manage patient flow, and safeguard medical records in compliance with Florida statutes and FAC rules. The role reports to the COO and collaborates with center leaders to optimize operations across AH sites.

The position emphasizes staff training, performance improvement, and adherence to policies, with regular site visits and close coordination with clinical and administrative teams

Qualifications

• Bachelor’s Degree in healthcare related field is required.
• Minimum of 3-5 years of healthcare practice management experience.
• Fluent Spanish helpful, but not required.

Responsibilities

• Spend at least 4 hours at each AH center twice monthly to assess staff competencies and coach front desk workflows.
• Work with Front Office Supervisors at all AH sites to improve supervisory skills and cross-training.
• Evaluate/interview candidates for vacant Front Office staff positions with COO for supervisory roles.
• Coordinate appropriate customer service staffing across all AH centers.
• Consult with Nursing Director and Provider Relations Officer to resolve workflow issues.
• Address patient grievances related to customer service/front desk issues unresolved at center level.
• Maintain confidentiality of medical records per Florida statutes and regulations.
• Receive subpoenas and process per policy.
• Supervise front office operations to meet quality standards and procedures.
• Maintain Information Management Policy in coordination with the Nursing Director.
• Update appointment templates for providers’ schedules.
• Act as liaison between front desk, medical and administration staff.
• Support QA committee and prepare reports as directed.
• Ensure proper cash handling and reconcile daily/monthly accounts.
• Demonstrate strong interpersonal communication to support teamwork.
• Review chart audit reports and monitor activity.

Skills

Healthcare practice management

Supervisory skills

Front office operations

Bilingual Spanish helpful

Education

Bachelor’s Degree in healthcare related field

3-5 years healthcare practice management experience

Job description

RURAL HEALTH CARE INC dba Aza Health in Palatka, FL seeks a Front Office Director to supervise front desk staff, manage patient flow, and safeguard medical records in compliance with Florida statutes and FAC rules. The role reports to the COO and collaborates with center leaders to optimize operations across AH sites.

The position emphasizes staff training, performance improvement, and adherence to policies, with regular site visits and close coordination with clinical and administrative teams