Director of Front Office

SkyBridge Luxury; Utah; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Relocation assistance

Housing stipend

Job summary

SkyBridge Luxury, a Forbes Five-Star destination in Park City, Utah, seeks a Director of Front Office to lead Front Desk, Guest Services, Reservations, and Concierge. The role requires ensuring personalized guest experiences while driving departmental performance.

The ideal candidate will have 3–5 years of luxury hotel leadership, Forbes star experience, and strong P&L acumen, with a polished, hands-on leadership style and superior interpersonal skills.

Qualifications

• 3-5 years of progressive hotel management experience, preferably luxury.
• Experience in Forbes Travel Guide Five-Star or Four-Star environments preferred.
• Front Office or Rooms leadership experience in luxury hospitality.

Responsibilities

• Oversee Front Desk, Guest Services, Reservations, and Concierge operations.
• Drive Forbes Five-Star service standards and personalized guest experiences.
• Lead, mentor, and develop a high-performing team with coaching and succession planning.
• Manage daily operations, staffing, labor productivity, scheduling, and financial performance.
• Oversee departmental budgets, forecasts, and profit-improvement initiatives.
• Collaborate with Housekeeping, Engineering, F&B, and other departments.

Skills

Leadership

Staff development

Guest service

Financial acumen

Forecasting

Communication

Education

Bachelor's degree

Tools

Opera

Microsoft Office

HotSOS

REX

BirchStreet

Job description

Ultra-Luxury Mountain Resort | Forbes Five-Star

Location: Summit County, Utah

Employment Type: Full-Time

Compensation: Base Salary + Bonus

Additional Support: Relocation Assistance + Housing Stipend

An Exceptional Opportunity in Luxury Hospitality

SkyBridge Luxury has been retained to identify an accomplished Director of Front Office for one of the country's distinguished ultra-luxury mountain resorts, located in the highly desirable Park City, Utah, destination.

Recognized with the prestigious Forbes Travel Guide Five-Star distinction, this resort is part of an internationally respected luxury hospitality organization known for exceptional service, distinctive properties, and a strong commitment to leadership development.

This opportunity extends beyond traditional Front Office management. We are seeking a dynamic, highly engaged hospitality leader who combines exceptional guest experience instincts with financial acumen, operational discipline, and a genuine passion for developing people.

The successful candidate will play a meaningful role in the resort's executive leadership team while positioning themselves for continued professional growth within a respected and expanding luxury hospitality organization.

The Opportunity

The Director of Front Office will oversee Front Desk, Guest Services, Reservations, and Concierge operations, ensuring seamless, personalized guest experiences while driving departmental performance.

This leader will be expected to:

• Champion Forbes Five-Star service standards and deliver highly personalized arrival, departure, and guest experiences.
• Lead, mentor, and develop a high-performing team through meaningful coaching, training, accountability, and succession planning.
• Oversee daily departmental operations, staffing, labor productivity, scheduling, and financial performance.
• Manage departmental budgets, forecasts, financial reporting, and profit-improvement initiatives.
• Analyze financial and operational performance to identify opportunities for efficiency, profitability, and service enhancement.
• Develop proactive service strategies to anticipate and exceed the expectations of discerning luxury travelers.
• Foster a culture of associate engagement, professional growth, and service excellence.
• Collaborate closely with Housekeeping, Engineering, Food & Beverage, and other operational departments.
• Lead service recovery initiatives with discretion, sound judgment, and a genuine sense of ownership.
• Contribute as an active business partner to the resort's broader operational and strategic objectives.

Ideal Candidate Profile

We are particularly interested in hospitality professionals who demonstrate:

• At least 3-5 years of progressive hotel management experience, preferably within luxury or ultra-luxury hospitality.
• Experience in a Forbes Travel Guide Five-Star or Four-Star hotel or resort environment, strongly preferred.
• Previous Front Office or Rooms leadership experience within a recognized luxury hospitality organization.
• Strong understanding of departmental P&L performance, forecasting, labor management, and operational efficiency.
• Proven ability to recruit, motivate, train, and retain exceptional hospitality professionals.
• Experience delivering highly personalized service to affluent and discerning guests.
• A polished, confident, hands-on leadership style and exceptional interpersonal skills.
• Proficiency with Opera, Microsoft Office, and hotel operations technology; experience with HotSOS, REX, and BirchStreet is advantageous.
• Bachelor's degree required.

We welcome accomplished Assistant Directors of Front Office and Front Office Managers who have demonstrated the leadership capabilities and business acumen to successfully advance into a Director-level position.

Why Consider This Opportunity?

• Forbes Five-Star Environment: Operate within one of hospitality's most respected service distinctions.
• Exceptional Destination: Enjoy Park City's outstanding mountain lifestyle, four-season recreation, dining, and outdoor experiences.
• Career Growth: Join an expanding luxury hospitality organization that emphasizes leadership development and opportunities for internal advancement.
• Executive Exposure: Work alongside experienced luxury hospitality executives and contribute to broader resort performance.
• Meaningful Leadership: Build exceptional teams, develop future leaders, and create memorable guest experiences.

Candidates must be authorized to work in the United States.

SkyBridge Luxury welcomes qualified applicants and supports equal employment opportunity.