Human Resources Generalist

Pyramid Global Hospitality; Saint Michaels (MD); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Medical insurance with employer

401(k) with employer match

Exclusive discounts across our hotels

Comprehensive benefits package for FT

Job summary

The Inn at Perry Cabin, part of Pyramid Global Hospitality, is seeking a proactive HR Generalist to support daily HR operations at our luxury Maryland property. You will manage recruitment, onboarding, employee relations, benefits administration, records maintenance, and HR compliance while fostering a positive workplace culture aligned with our Service, Teamwork, and Respect pillars.

This role offers opportunities to contribute to workforce planning and employee engagement initiatives at a

Qualifications

• Bachelor’s degree in HR, Hospitality Management, Business Administration, or related field preferred.
• HR certification (SHRM-CP, SHRM-SCP, PHR or equivalent) a plus.
• High School Diploma or GED required.

Responsibilities

• Coordinate and support all recruiting activities for The Inn at Perry Cabin.
• Partner with department managers to identify staffing needs and develop recruiting strategies.
• Post and manage job openings on recruiting platforms and company channels.
• Screen applicants, schedule interviews, and maintain communications with candidates.
• Facilitate onboarding and orientation for new hires.
• Maintain accurate employee records and ensure confidentiality.

Skills

Customer service

Communication skills

Organizational skills

Time management

MS Office/HRIS proficiency

Education

Bachelor’s degree in HR/Hospitality/Business

HR certification (SHRM-CP/SCP, PHR) a plus

High School Diploma or GED

Tools

Microsoft Office Suite

HRIS systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

We invite you to become part of our crew at one of the most desirable destinations on the Eastern Shore, the Inn at Perry Cabin.

A Forbes 4-star historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, the Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on‑property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities. As a member of our crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn.

• Medical insurance with employer contribution, as well as vision, dental, life, pet, and accident insurance options.
• 401(k) program with an employer match and immediate full vesting, along with paid time off.
• Exclusive discounts across our portfolio of hotels.
• And the commitment to caring for our team members by offering a comprehensive benefits package for full‑time employees.

What You Will Have An Opportunity To Do

The HR Generalist supports the daily operations of the Human Resources Department and serves as a trusted resource for employees and management. This position is responsible for recruitment, onboarding, employee relations, compliance, HR administration, and employee engagement initiatives while promoting a positive workplace culture at The Inn at Perry Cabin.

Essential Job Functions

• Coordinate and support all recruiting activities for The Inn at Perry Cabin.
• Partner with department managers to identify staffing needs and develop effective recruiting strategies.
• Post and manage job openings through recruiting platforms, the company website, social media channels, and other sourcing methods.
• Screen applicants, schedule interviews, and maintain communication with candidates throughout the hiring process.
• Facilitate onboarding and orientation to ensure a positive new hire experience.
• Develop and maintain candidate pipelines to support current and future staffing needs.
• Monitor recruiting metrics and recommend process improvements to enhance hiring effectiveness.
• Support employee relations by addressing employee questions, concerns, and workplace matters in a professional and confidential manner.
• Promote employee engagement, recognition, and retention initiatives.
• Assist with planning and coordinating employee events, training programs, and HR communications.
• Maintain accurate employee records and ensure the confidentiality of sensitive information.
• Support benefits administration, leave management, and other HR programs as assigned.
• Ensure compliance with all federal, state, and local employment laws and company policies.
• Maintain and update all HR bulletin boards, labor law postings, employee notices, communication boards, and recruiting displays to ensure information remains current, accurate, and compliant.
• Prepare HR reports, maintain employee records and HR systems, and support workforce planning initiatives.
• Build positive working relationships with employees and managers throughout the organization.
• Provide guidance and support regarding HR policies, procedures, and best practices.
• Promote and uphold the culture, values, and service standards of The Inn at Perry Cabin.

What are we looking for?

• Perform all duties and responsibilities in a timely, safe, and efficient manner in accordance with established property policies, procedures, and service standards.
• Meet departmental productivity, organization, and quality standards.
• Maintain a positive, professional, and respectful attitude at all times.
• Treat guests, members, employees, vendors, and business partners with professionalism, courtesy, and respect.
• Maintain the confidentiality and privacy of employee, guest, and member information.
• Maintain a professional appearance and project a favorable image of The Inn at Perry Cabin at all times.
• Communicate effectively and professionally with employees, supervisors, managers, and directors.
• Be flexible with work schedules, including evenings, weekends, and holidays, as business needs require.
• Comply with all applicable federal, state, and local laws, regulations, and company policies.
• Be knowledgeable of, implement, communicate, and adhere to all Human Resources and company policies and procedures.
• Perform additional duties and responsibilities as assigned by management.
• Nothing in this job description restricts management's right to assign, reassign, or modify duties, responsibilities, or work schedules at any time.

Knowledge & Skills

• Excellent customer service and interpersonal skills with the ability to build positive working relationships at all levels of the organization.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks and meet deadlines.
• Sound judgment, problem-solving, and decision-making abilities.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Ability to maintain professionalism, confidentiality, and discretion when handling sensitive employee matters.
• Proficient in Microsoft Office Suite, HRIS systems, and other business-related software applications.
• Ability to work independently and collaboratively in a fast-paced environment.
• Working knowledge of federal, state, and local employment laws and regulations.
• Ability to adapt to changing business needs and maintain flexibility in a dynamic work environment.

Experience, Education & Training

• High School Diploma or GED required.
• Bachelor’s degree in human resources, Hospitality Management, Business Administration, or a related field preferred.
• Minimum of two (2) years of Human Resources, recruiting, training, or related experience required.
• Hospitality experience preferred; luxury hotel experience strongly preferred.
• Progressive Human Resources and/or hotel operations experience preferred.
• HR certification (SHRM-CP, SHRM-SCP, PHR, or equivalent) is a plus.
• Bilingual proficiency is a plus.
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Compensation

$22.00

$22.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.