Director Of Front Office

Hilton Cincinnati Netherland Plaza; Uniontown (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated hotel director of front office to elevate guest experiences. This role is pivotal in ensuring that every guest receives exceptional service, fostering repeat visits. You will lead a talented team, manage front desk operations, and uphold the highest standards of customer satisfaction. If you have a passion for hospitality and possess strong management skills, this is a fantastic opportunity to join a thriving team and make a significant impact in the hospitality sector.

Qualifications

• 1 year of hospitality experience required.
• 5+ years of front office management experience preferred.

Responsibilities

• Supervise front desk staff and ensure excellent customer service.
• Compile occupancy reports and manage front desk operations.

Skills

Management Skills

Communication Skills

Multitasking Skills

Customer Service

Education

High School Diploma or GED

Tools

MS Office

Job description

We’re in search of a hotel director of front office who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

Responsibilities:

1. Make sure to adhere to the front desk budget and put in orders for office supplies as needed.
2. Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies.
3. Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints.
4. Compile occupancy reports and financial information for the general manager.
5. Direct front desk operations and ensure customer service meets our high standards for guest satisfaction.

Qualifications:

1. Experience with MS office and bookkeeping skills desired.
2. 1 year of previous experience working in the hospitality industry.
3. Applicants must have a high school diploma or GED.
4. Possess excellent management skills, communication skills, and multitasking skills.
5. 5 or more years of front office management experience.