Director Of Front Office

Hyatt Hotels Corporation; Kansas City (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel brand is seeking a Front Office Manager to oversee operations and ensure exceptional guest experiences. The ideal candidate will demonstrate empathy, adaptability, and strong leadership skills while maintaining high service standards. Opportunities for career growth within a global company are available.

Benefits

Competitive tax-free salary

Career growth opportunities

Qualifications

• International experience in luxury hotel brands.
• Desire to learn and grow, setting a leadership example.

Responsibilities

• Oversee all Front Office operations.
• Lead front desk, guest services, and bell-men team.

Skills

Interpersonal Skills

Empathy

Adaptability

Leadership

Pressure Management

English

Job description

About the role:

Oversee all Front Office operations, ensuring seamless guest experiences from arrival to departure. Lead the front desk, guest services, and bell-men team to maintain high service standards and operational efficiency.

Qualifications

What we are looking for:

• At Hyatt, we care for people so they can be their best. The ideal candidate will be someone for whom care comes from a place of empathy and authentic human connection, who cares by truly seeing people and getting to know them as unique individuals to design and deliver personal experiences.
• Exceptional interpersonal skills showing care and the ability to connect and care for our guests
• International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
• Desire to constantly learn and ambition to grow, setting an exceptional leadership example
• Ability to work under pressure
• Excellent written and spoken English

What we are offering:

• Competitive tax-free salary and benefits
• Opportunities for career growth within the global company