Director of Fraud Prevention

Desert Financial; Phoenix (AZ); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading financial institution in Phoenix is seeking a Director of Fraud Prevention to oversee the Fraud Intelligence department. This role is pivotal in executing strategies for fraud prevention, detection, and investigation. The Director will lead the fraud risk management program, ensuring robust controls and collaborating with various business lines to mitigate risks. Ideal candidates will have extensive experience in fraud investigation and strong leadership skills.

Qualifications

• 8+ years of law enforcement or financial fraud investigation experience required.
• 5+ years of progressive leadership experience required.
• Demonstrated understanding of fraud schemes and threat analyses required.

Responsibilities

• Develop and implement Fraud Risk Management Program.
• Lead investigation initiatives with measurable milestones.
• Collaborate with senior leadership to address fraud risks.

Skills

Communication

Analytical Skills

Problem-Solving

Education

Bachelor's Degree in Criminal Justice

Bachelor's Degree in Finance

Bachelor's Degree in Business Administration

Tools

Fraud Management Tools

Microsoft Office Suite

Job description

The Director of Fraud Prevention is responsible for the leadership, support, and on-going development of the Fraud Intelligence department. The role is critical to executing the credit union's strategy for addressing fraud prevention, detection, investigation, analysis, and reporting leveraging experience as well as industry and law enforcement relationships. The Director of Fraud Prevention is responsible for leading and managing the fraud risk management program which includes all payment and document related fraud, working fraud alerts, researching fraud activity and the reporting and escalation of fraud trends. In addition, the Director of Fraud Prevention will collaborate and partner with various lines of business to minimize and mitigate fraud risk for the business and our members.

What you will do here:

Develop and implement Fraud Risk Management Program

Ensure appropriate fraud management controls and monitoring processes are in place, including key performance indicators, fraud analysis framework, and reporting.

Assess the fraud risks faced by the credit union through the implementation of a fraud risk assessment and prevention process.

Ensure appropriate action plan is in place to address weaknesses and mitigate fraud risk.

Partner with Senior Leadership to Identify organization needs and expectations and to regularly review summary reports, share escalated concerns, ensure organizational elements aligned, review and approve process and system changes.

Continuously research and stay abreast of industry best practices including identification of new threats and mitigations strategies.

Investigations

Lead investigation initiatives with identified and measurable milestones and goals, including regular, comprehensive reporting to inform key leaders of efforts relating to each initiative.

Deliver verbal and written briefings to internal partners and key leaders regarding identified issues and findings relating to each initiative within agreed SLA parameters.

Partners with HR on investigations (if applicable).

Assist the business to minimize net fraud losses and exposure across all company operations and functions utilizing effective and best in class prevention, and detection strategies. Partner with working leadership groups to regularly review detail reports, share best practices and concerns, identify, and recommend process and system changes, coordinate all organizational elements.

Participate in, and execute, ongoing fraud risk assessments within operational business units - monitor areas of perceived potential risk and assess the materiality of risks.

Maintain documentation defining capabilities to include systems, processes, staffing for all non-IT managed fraud related activities (Automated fraud identification and prevention tools, Manual fraud identification and prevention tools and processes, Notification and escalation processes, Impact assessment and response)

Lead, coach, and develop a team of direct reports

Perform other duties as assigned.

What you will need:

Bachelor's Degree in Criminal Justice, Finance, Business Administration, or related field preferred; or equivalent combination of education and experience required.

8+ years Law Enforcement or bank/financial fraud investigation experience required.

5+ progressive leadership experience required.

Demonstrated deep understanding of fraud schemes and experience in performing threat analyses in payment processing across traditional transaction methods like ACH and Wires, as well as on-chain crypto transactions required.

Demonstrated knowledge/experience and understanding of the UCC (Uniform Commercial Code), federal/state laws and regulations relating to bank fraud, check and debit card rules and compliance required.

Knowledge and experience with fraud management tools and software e.g. call recording software, Card Management software) required.

Communication skills – ability to effectively communicate and present information both in person and over the phone; required.

Strong written and verbal communication and presentation skills, required.

Demonstrated competence in Microsoft Office Suite(Outlook, Excel, Word) required.

Strong analytical, process-oriented, problem-solving, and issues-resolution skills. Required.

Certified Fraud Examiner preferred.

CAMS - Certified Anti-Money Laundering Specialist or Advance CAMS preferred.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.