Director of Franchise Operations

GNC; New Jersey; On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health benefits

Job summary

GNC is seeking a Director of Franchise Operations to lead franchise store performance across multiple markets, ensuring consistent customer experience and adherence to GNC standards. This role requires coaching franchisees, guiding ROI, and providing operational leadership.

You will oversee revenue responsibilities for retail and wholesale in the territory covering New York, New Jersey, New England, Maryland, and Virginia, with significant travel expected.

Qualifications

• Bachelor's Degree in Business or related field; MBA/MS preferred but not required.
• 8+ years progressive multi-unit retail or franchise operations experience.
• 5+ years in a leadership role; prior managerial/supervisory experience.
• Strong written and verbal communication; proficient with MS Office and internet apps.

Responsibilities

• Oversee franchise store operations to grow revenue and ensure consistent customer experience.
• Coach franchisees to maximize ROI and provide operational guidance.
• Direct training, negotiate pricing, and enforce GNC standards and operating system.
• Support start-ups, remodels, relocations and transitions across stores.
• Travel up to 75% to support franchises and market coverage.

Skills

Franchise operations

Retail leadership

Multi-unit management

Strategic planning

Team leadership

MS Office

Communication

Travel readiness

Education

Bachelor's degree in Business

MBA/MS preferred

Tools

MS Office

Excel

Outlook

Job description

Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!

What We're Looking For:

At GNC we embrace a "Live Well" philosophy, fostering a dynamic environment where innovation meets passion. Whether someone is an athlete or just starting to focus on their health, we want to deliver the cutting-edge products they deserve. We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry. This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day.

The Director of Franchise Operations is responsible for directing operations in franchise stores to grow, develop and maximize results in respective markets while maintaining consistent customer experience and operational compliance. This includes ensuring franchisees are following the GNC operating system, coaching franchisees to maximize their return on investment, assisting franchisees with operational guidance, and mentoring all aspects of training. This position is responsible for the Retail and wholesale revenues for their territory as set by GNC Holdings, LLC.

Covering approximately 40 franchise stores located in New York, New Jersey, New England, Maryland, and Virginia.

What You'll Do:

This is a Full-Time Salary Position

JOB RESPONSIBILITIES:

• Stay informed of any exposure issues that arise with franchisees, bringing (as appropriate) issues to the attention of the Franchise Leadership Team
• Demonstrated proficiency in profit and loss statements to provide guidance and counsel to maximize Franchise Operator's investment
• Ensure instruction of sales techniques and key sales building programs (Merchandising, Promotions and Resets)
• Assist Franchise Operators in understanding and maintaining proper inventory levels sufficient to satisfy customer demand and business growth including the omni channel business environment.
• Facilitate and assist quality communications between all Franchise support departments and individuals within GNC and the Franchise Operator
• Provide individualized market pricing advice that reflects corporate pricing philosophy while maintaining a competitive advantage within the market
• Encourage Franchise Operator utilization and promotion of the GNC brand through GNC's proven operating systems
• Ensure a quality start-up and opening assistance for new stores through training of new Franchise Operators Facilitate transfer of possession, remodels, relocations and conversations
• Ensure Franchise Operator compliance with Franchise documents, program requirements and GNC standards by utilizing dispute resolution methods that include listening, understanding, and responding to Franchise Operators with the primary emphasis on resolving differences
• Additional duties as assigned

SUPERVISORY RESPONSIBILITIES:

• This role has no direct supervisory responsibilities.

PHYSICAL ASPECTS/WORK ENVIRONMENT:

• Frequent travel throughout assigned market; Ability to travel up to 75%
• Regularly required to stand; walk; sit; use hands or fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
• Regularly/Occasionally lift and/or move up to 40 pounds.
• The noise level in the work environment is usually low/moderate.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

QUALIFICATIONS:

• Bachelor's Degree in Business or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required, advanced degree (MBA/MS) preferred but not required.
• Advanced degree (MBA, Master's) preferred
• 8+ years progressive multi-unit retail business operations or franchise operations experience required
• 5+ years in a leadership role (direct or indirect)
• Prior managerial/supervisory experience
• High degree of proficiency MS Office Suite, Outlook & Internet applications with strong written and verbal communication skills.
• Strong verbal and written communication skills.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a cross-functional team in a fast-paced environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail.
• Must have current driver's license.
• Ability to travel as required - at times travel can be significant - to support franchise locations.

GNC Holdings, LLC is an Equal Opportunity Employer