Director of Franchise Operations

ISI® Elite Training; Charlotte (NC); On-site; USD 95,000 - 120,000; Full time

Job summary

A rapidly growing wellness and fitness services company seeks a Director of Operations to oversee unit-level profitability, manage vendor relationships, and ensure franchise partners receive critical support. This role requires leadership skills to implement operational systems that drive performance and contribute to brand growth. With the opportunity to shape the future of the company, the successful candidate will work closely with franchisees and oversee multiple key business functions.

Qualifications

• Significant experience managing franchisees and systems.
• Proven ability to drive operational efficiency.
• Experience working alongside marketing teams.

Responsibilities

• Implement financial accountability systems for franchisees.
• Develop scalable operational systems across all locations.
• Lead training initiatives and field support for franchise partners.

Skills

Accountability

Financial Acumen

Vendor Management

Effective Communication

Solution-Oriented

Education

Bachelor’s degree in business, operations, or related field

Tools

Google G-Suite

Microsoft Suites

FranConnect

CRM platforms

POS system experience

Job description

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ISI Elite Training is growing rapidly, and we need a Director of Operations who will take full ownership of unit-level profitability, operational execution, vendor management, and brand standards across our franchise system.

This role requires precision, accountability, and the ability to drive performance at scale. You will ensure our franchise partners have the systems, support, and strategic guidance needed to operate efficiently and profitably. You will also be responsible for developing and managing vendor relationships and collaborating closely with marketing to optimize campaigns that drive revenue.

ISI Elite Training is growing rapidly, and we need a Director of Operations who will take full ownership of unit-level profitability, operational execution, vendor management, and brand standards across our franchise system.

This role requires precision, accountability, and the ability to drive performance at scale. You will ensure our franchise partners have the systems, support, and strategic guidance needed to operate efficiently and profitably. You will also be responsible for developing and managing vendor relationships and collaborating closely with marketing to optimize campaigns that drive revenue.

What You’ll Be Responsible For:

• Unit-Level Profitability & Economics – Implement financial accountability systems, ensuring franchisees execute on pricing, expenses, revenue drivers, and retention strategies to maximize performance.
• Operational Systems & Execution – Develop, refine, and enforce scalable operational systems that create efficiency and consistency across all locations.
• Field Support & Training – Lead training initiatives and field support teams, ensuring every franchise partner and facility manager has the tools and knowledge to succeed.
• Brand Standards & Performance – Ensure all locations operate within brand expectations, operational benchmarks, and performance standards.
• Vendor Development & Management – Own the relationships and day-to-day oversight of all operational vendors, ensuring quality, performance, and cost efficiency.
• Marketing Collaboration – Work closely with marketing leadership to align operational execution with lead generation, sales strategies, and promotional campaigns.
• Leadership & Accountability – Partner directly with franchisees, field support, and internal teams to ensure execution at every level.
• Strategic Growth & Innovation – Identify gaps, challenges, and opportunities to continuously improve operations, franchisee success, and brand growth.
• Franchise Partner Relationships – Lead bi-monthly Franchise Advisory Council (FAC) meetings, working directly with the Chairperson to strengthen communication between franchisees and the headquarters team.
• Compliance & Legal Alignment – Ensure franchise partners operate within legal, financial, and brand guidelines, mitigating risk while maintaining high performance.

Who You Are:

• Accountable & Detail-Oriented – You hold yourself and others to high standards. Execution matters.
• Financially-Minded – You understand unit economics, P&Ls, and revenue optimization. You don’t just track performance—you drive it.
• Experienced in Franchise & Multi-Unit Operations – You have led field support, training, or operations for a multi-location system and understand the complexities of scaling a brand.
• Strong Vendor & Relationship Manager – You know how to evaluate, negotiate, and manage vendors to ensure the best outcomes for the brand and franchisees.
• Clear & Direct Communicator – You can distill complex strategies into clear, actionable steps for teams at all levels.
• Solution-Oriented – You anticipate challenges, develop solutions, and execute without hesitation.
• High Work Ethic & Urgency – You operate with speed and precision and expect the same from those around you.

Required Experience & Qualifications:

• Franchise experience: Significant experience managing franchisees, understanding franchise agreements, and implementing franchise systems and processes.
• Operations management: Proven ability to oversee multiple departments and drive operational efficiency.
• Leadership & Team Development: Strong ability to motivate, mentor, and hold teams accountable to high standards of execution.
• Financial & Business Acumen: Deep understanding of P&Ls, budgeting, forecasting, and revenue growth strategies.
• Marketing & Sales Collaboration: Experience working alongside marketing teams to drive lead generation, sales strategies, and business growth.
• Vendor & Partnership Management: Experience managing vendor relationships to ensure cost efficiency, service quality, and operational success.
• Data-Driven Decision Making: Ability to analyze market trends, performance metrics, and franchisee KPIs to optimize systems and strategies.
• Bachelor’s degree in business, operations, or related field (or equivalent experience).

Systems Proficiency:

• Google G-Suite and/or Microsoft Suites (required)
• FranConnect or other franchise software
• Facebook Business & Ads Manager (required)
• Customer Relationship Management (CRM) platforms (required)
• Point of Sale (POS) system experience (required)

Why This Role?

• Direct Impact on Franchise Growth & Profitability – You will influence how every ISI location operates and performs.
• Leadership at a High-Growth Company – ISI is scaling, and this role will be instrumental in that expansion.
• Ownership Over Key Business Functions – You will manage vendor relationships, franchisee operations, field support, and marketing alignment—ensuring all teams are moving in the same direction.
• Clear Path for Growth – The opportunity for increased leadership within the brand is significant for the right person.

If you are looking for a high-impact, results-driven role where you can shape the future of a fast-growing brand, this is it.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wellness and Fitness Services

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