Director of Franchise Operations - Foxtail Michigan

Baton Collective; Grand Rapids (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Franchise Operations to lead its Foxtail Coffee franchise in Michigan. This pivotal role involves driving operational excellence, overseeing a diverse team, and ensuring a top-notch customer experience across multiple locations. The ideal candidate will possess significant multi-unit management experience in the food and beverage sector, with a keen eye for financial performance and team development. Join a forward-thinking company that values innovation and customer satisfaction, and play a crucial role in shaping the future of the Foxtail brand in Michigan.

Qualifications

• Significant experience in leadership/management in the food and beverage industry.
• Demonstrated critical thinking and hands-on execution of strategy.

Responsibilities

• Develop and implement operational strategies for all Foxtail Michigan locations.
• Lead and inspire the team to achieve company goals and objectives.
• Champion a customer-centric culture for all Foxtail Michigan guests.

Skills

Leadership in Multi-Unit Management

Operational Strategy Development

Financial Management

Customer Experience Management

Team Development

Education

Bachelor's Degree in Business Management

Experience in Food and Beverage Industry

Job description

Director of Franchise Operations - Foxtail Michigan

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Director of Franchise Operations - Foxtail Michigan

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The Opportunity

The Director of Franchise Operations - Foxtail Michigan, also known as Michigan Coffee Crew, will lead Baton Collective’s Foxtail Coffee franchise operations across the state of Michigan. This leadership role involves managing within a matrixed organization. The position will be responsible for a team of Foxtail Michigan employees, leadership of the third-party operator (AHC) running the coffee shops and managing cross-functional support from specific Baton Collective teams. The Director will drive operational excellence and efficiency, focusing on sales, profitability, and the overall guest experience across Baton’s portfolio of Foxtail Coffee shops. This leader will be accountable for positive financial outcomes for the business in partnership with AHC and Baton Collective, with responsibilities centered around budgeting, forecasting, and cost control.

The Director is responsible for building a cohesive and high-performing team culture. This role requires the Director to drive accountability and teamwork, across all locations, ensuring that each shop operates at its highest potential. The Director will lead and develop the diverse team structure noted above, empowering the entire organization to deliver exceptional customer experiences while maintaining the company's standards of excellence. Relationship budling will be critical to success in this role given the unique organizational structure, number of coffee shops, and the anticipated wide geographic footprint of the brand in Michigan.

What You'll Do

Operational Excellence & Performance Management:

• Develop and implement operational strategies, policies, and procedures to ensure efficient and effective operations across all Foxtail Michigan locations.
• Establish and monitor key performance indicators (KPIs) for operational efficiency, sales, profitability, and customer satisfaction.
• Analyze operational data and performance metrics to identify areas for improvement and work with the operator to implement corrective actions.
• Oversee inventory management, cost control, and labor management to optimize profitability in partnership with AHC.
• Ensure all locations adhere to health, safety, and sanitation standards, as well as local and federal regulations.
• Drive the implementation and adherence to consistent brand standards for Foxtail Michigan, including product quality, service standards, and store presentation.
• Manage the relationship with AHC to ensure consistent and long-term strategic alignment.

Leadership & Team Development:

• Lead and inspire the team to achieve company goals and objectives.
• Foster a positive and collaborative work environment that promotes teamwork, engagement, and professional development within the entire Foxtail Michigan team.
• Recruit, train, mentor and develop a high-performing team to develop the infrastructure behind all Foxtail Coffee locations.
• Conduct regular performance reviews and provide constructive feedback to direct reports.
• Ensure effective communication and alignment across all levels of the Foxtail Michigan organization.
• Develop strong working relationships with all team members, third party partners, employees of the coffee shops, and suppliers / contractors.
• Approve and monitor operational budgets for all Foxtail Michigan locations, ensuring financial targets are met or exceeded.
• Work collaboratively with AHC’s finance team (and Baton Finance at times) to identify opportunities to increase revenue and reduce costs.
• Work collaboratively with the finance team and Foxtail Corporate to develop and implement pricing strategies for Foxtail Michigan.
• Monitor and control operational expenses to ensure profitability.
• Track and share all financial data with Baton leadership and ownership through live dashboards and presentations.

Customer Experience & Brand Consistency:

• Champion a customer-centric culture, ensuring a positive and memorable experience for all Foxtail Michigan guests.
• Develop and implement strategies to enhance customer satisfaction and loyalty for Foxtail Michigan.
• Monitor customer feedback and address any issues or concerns in a timely and effective manner.
• Ensure consistent brand messaging and visual representation across all locations in partnership with the Baton Marketing department.

Strategic Planning & Growth:

• Collaborate with Baton leadership to develop and execute strategic plans for the growth and expansion of Foxtail Michigan.
• Identify opportunities for process improvement and innovation.
• Stay abreast of industry trends, competitor activities, and market conditions.
• Participate in the selection and opening of new Foxtail locations with Baton leadership.
• Manage all day-to-day / on the ground marketing activity across Foxtail Michigan locations.
• Partner with Baton Marketing to execute social media strategies that promote long-term, sustained customer growth across locations.

What You'll Bring

• Significant experience in leadership / management, preferably multi-unit management within the food and beverage industry.
• Demonstrated critical thinking and hands-on involvement in the execution of strategy.
• Willingness to travel frequently to franchise locations.
• Facilitate and work special events, as needed.
• Adherence to all regulatory and safety requirements while visiting franchise locations.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Strategic Management Services and Financial Services

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