Director of Extended Care Operations & Transformation

CareMore Health Management Services, LLC; San Francisco (CA); On-site; USD 130,000 - 195,000; Full time

Job summary

CareMore Health Management Services, LLC in San Francisco seeks a Director, Extended Care Operations to lead strategy execution across non-clinic Extended Care programs, coordinating with clinical and business leadership to drive measurable improvements in care delivery.

You will oversee the Extended Care Coordinator team, set operating standards, manage budgets and vendor performance, and partner with analytics to optimize patient transitions and outcomes.

Qualifications

• Bachelor’s degree in healthcare administration, business, or related field.
• 8+ years of progressive healthcare operations, population health, or strategic operations experience, including 3+ years in leadership.
• Experience designing, scaling, and governing healthcare programs or operating models across multiple teams or markets.
• Demonstrated success leading multidisciplinary teams through highly complex organizational change.
• Experience managing operational performance, budgets, workforce planning, resource tradeoffs, and program evaluation.

Responsibilities

• Lead design and implementation of standardized operating models across Extended Care markets and programs.
• Establish operational decision rights, roles, escalation protocols, service levels, governance, and cross-setting handoffs.
• Direct the central Extended Care Coordinator team and manage staffing plans within budget.
• Set operating standards for referral intake, patient assignment, outreach, tracking, discharge, and escalation.
• Monitor performance targets and lead corrective actions; oversee budgets and vendor performance.
• Partner with clinical leaders and analytics to assess utilization, cost per patient, program effectiveness, and ROI.

Skills

Executive communication

Cross-functional leadership

Strategic operations

Budget management

Workforce planning

Education

Bachelor’s degree in healthcare administration

Master’s degree in healthcare administration

Job description

CareMore Health Management Services, LLC in San Francisco seeks a Director, Extended Care Operations to lead strategy execution across non-clinic Extended Care programs, coordinating with clinical and business leadership to drive measurable improvements in care delivery.

You will oversee the Extended Care Coordinator team, set operating standards, manage budgets and vendor performance, and partner with analytics to optimize patient transitions and outcomes.