Director of Experience Strategy & Rapid Prototyping

Uiuxtrend

New York (NY)

On-site

USD 180,000 - 240,000

Full time

4 days ago

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Job summary

American Express is seeking a Director, Design Strategy to lead a multidisciplinary team of experience strategists, service designers, and prototypers, shaping the future of experiences. Working upstream of product delivery, the team will conduct time-boxed discovery, frame problems, define future-state experiences, and mobilize product and design teams for execution.

This role partners with Product, Technology, Research, Brand, and senior leaders to translate opportunities into strategy,

Qualifications

10+ years in design strategy or related disciplines.
Proven ability to lead multidisciplinary teams.
Experience turning opportunities into executable strategies.
Strong storytelling and executive communication.

Responsibilities

Lead and develop a multidisciplinary Design Strategy team across experience strategy, service design, systems thinking, and rapid prototyping.
Lead time-boxed discovery engagements focused on emerging customer needs, business opportunities, technologies, and experience models.
Frame ambiguous business challenges into clear customer problems, strategic hypotheses, and actionable opportunity areas.
Develop future-state experience concepts that connect customer needs, business priorities, brand, and technology.
Apply service design and systems thinking to understand end-to-end journeys, ecosystems, capabilities, and dependencies across products and channels.
Use rapid prototyping and experimentation to make future experiences tangible, test hypotheses, and accelerate learning and decision-making.
Explore the implications of emerging technologies, including AI and new interaction models, on the future customer experience.
Create strategic narratives, experience visions, frameworks, and executive-level artifacts that simplify complexity and support senior leadership decisions.
Facilitate strategic working sessions with senior leaders and cross-functional teams to create alignment around problems, opportunities, and future direction.
Partner with Product, Technology, Research, Brand, and business teams to ground strategies in customer insight, business priorities, and technical possibilities. Translate discovery into experience principles, opportunity areas, prototypes, and product recommendations.
Build a culture of curiosity, experimentation, collaboration, and customer-centered thinking while elevating the role of Design as a strategic partner across the organization.