Director of Environmental Services

Sentara Health; Norfolk (VA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with Employer Match

Tuition Assistance

Paid Time Off

Life Insurance

Disability Insurance

Annual Bonus eligibility

Adoption/Reimbursement

Job summary

Sentara Norfolk General Hospital in Norfolk, VA, seeks a Director of Environmental Services to provide strategic and operational leadership for Environmental Services and related non-clinical support functions. You will guide a large team to ensure a clean, safe, compliant, patient-centered environment and drive performance across budgets, staffing, and service quality.

The ideal candidate will have a Bachelor's degree and proven healthcare leadership, with strong communication, change

Qualifications

• Progressively lead Environmental Services in a complex healthcare environment.
• Bachelor’s degree required; two years may be substituted.
• Experience leading large Environmental Services teams in healthcare.
• Knowledge of regulatory standards, safety, infection prevention, hazardous materials, and survey readiness.
• Budget management, staffing models, labor productivity, financial performance, and operational metrics.
• Service quality, continuous improvement, and employee engagement.
• Proven success improving patient experience through cleanliness and collaboration with clinical teams.

Responsibilities

• Provide strategic and operational leadership for Environmental Services and related non-clinical functions.
• Lead a large team through managers, supervisors, and team leaders to ensure a clean, safe, compliant environment for patients and staff.
• Oversee departmental budgets, staffing, labor productivity, and service quality metrics.
• Develop and implement policies, programs, and performance standards; drive quality and efficiency improvements.
• Collaborate with Nursing, Infection Prevention, Safety, Facilities, and hospital leadership to support patient satisfaction and operations.

Skills

Leadership

Budget management

Staffing models

Labor productivity

Regulatory standards

Infection prevention

Change management

Communication

Problem-solving

Collaboration

Education

Bachelor's degree

Job description

City/State

Norfolk, VA

Work Shift

First (Days)

Overview:

The Director of Environmental Services provides strategic and operational leadership for Environmental Services and related non-clinical support functions at Sentara Norfolk General Hospital. The director leads a large team through managers, supervisors, and team leaders and ensures a clean, safe, compliant, and patient-centered environment for patients, visitors, and team members. The director oversees daily operations, departmental budgets, staffing, labor productivity, financial performance, service quality, hazardous materials responsibilities, and regulatory survey readiness. This leader develops and implements policies, procedures, programs, and performance standards; identifies opportunities to improve quality and efficiency; and strengthens accountability, teamwork, employee engagement, patient experience, and service excellence. The director collaborates closely with Nursing, Infection Prevention, Safety, Facilities, Patient Experience, clinical departments, and hospital leadership to support patient satisfaction and smooth hospital operations. The successful candidate will be an engaged, highly visible leader who models accountability, cultivates trust, and empowers the team to deliver consistently exceptional service.

Education

Bachelor’s degree required. Two years of relevant experience may be accepted in lieu of the degree.

Experience

• Progressive Environmental Services leadership experience in a complex healthcare environment. Experience in a Level I trauma center, tertiary care hospital, academic medical center, or comparably complex healthcare setting is required.
• Leadership of large Environmental Services teams
• Healthcare regulatory standards, safety requirements, infection prevention practices, hazardous materials responsibilities, and survey readiness
• Budget management, staffing models, labor productivity, financial performance, and operational metrics
• Service quality, continuous improvement, and employee engagement
• Demonstrated success improving the patient experience through consistent cleanliness, responsiveness, service quality, and collaboration with clinical teams
• Collaboration with clinical, operational, and executive leaders
• Strong communication, relationship-building, change management, problem-solving, accountability, and organizational leadership skills

Location

Sentara Norfolk General Hospital in Norfolk, Virginia. This is a full-time, onsite position scheduled for 40 hours per week. No travel is required.

Sentara is currently reviewing market compensation for this role. Our Talent Acquisition team will be able to share more specific information during the recruiting process.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!

Sentara Norfolk General Hospital , located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.

In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women’s health, including a state-of-the-art neonatal intensive care unit.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.