Director of Environmental Services

The Cypress of Charlotte; Charlotte (NC); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

401(k) with company match

Generous PTO & holidays

Employee assistance program

Free meals & parking

Daily Pay option

Job summary

The Cypress of Charlotte seeks a Director of Environmental Services to lead housekeeping and laundry operations within our resort-style retirement community in Charlotte, NC.

This hands-on leader oversees staff performance, budgeting, safety programs, inventory, and quality control to maintain a high standard of care and service for residents and staff alike.

Qualifications

• Five years of housekeeping supervisory experience or three years as a Director of Housekeeping in an institutional or retirement facility.
• Preferred certifications such as National Executive Housekeepers Association Certificate or a related technical degree.
• High school education required.
• Ability to think analytically and make independent, accurate decisions in solving problems and improving services.
• Proficient in maintaining and tracking deep cleaning and carpet cleaning status; able to create actionable reports.
• Advanced computer skills, including Microsoft Office; ability to use data to support operational efficiency in an upscale retirement community.
• Working knowledge of the Environmental Services industry including floor equipment, carpet care techniques, chemical use and laundry equipment.

Responsibilities

• Supervises the performance of housekeeping staff through inspections and quality control methods.
• Selects, trains, evaluates and disciplines housekeeping personnel.
• Keeps required records, logs, and reports.
• Inspects housekeeping and laundry equipment for proper functioning and safety.
• Coordinates apartment refurbishing with Plant Services Director.
• Coordinates department functions with other departments.
• Participates in budget research and preparation.
• Operates the department within budget guidelines.
• Implements and monitors safety and infection control policies and procedures.
• Orders supplies, chemicals, and equipment and tests new products.

Skills

Housekeeping Supervision

Director Leadership

Facility Management

Safety Compliance

Microsoft Office

Data Reporting

Education

High School Diploma

NEHA Certificate (preferred)

Job description

Job Description

Position Title: Director of Environmental Services

Schedule: Full time, Monday - Friday

Salary: $85,000 - $95,000

Location: Charlotte, NC

Who We Are

At The Cypress of Charlotte, we offer more than just a workplace-we offer a vibrant, resort-style environment where meaningful work meets a strong sense of community. As Charlotte's premier Life Plan Community, nestled on 65 scenic acres in SouthPark, The Cypress blends luxury living with compassionate care. Our team is made up of talented, diverse professionals who are deeply committed to making a positive impact every day. If you're looking for a warm, supportive setting where your contributions are valued and your work truly matters, The Cypress of Charlotte is a place where you can thrive!

What We Offer

• Medical, dental, and vision insurance
• Life insurance
• AD&D insurance
• Long-term disability insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Employee assistance program
• On the Bus Line with discounted bus tickets
• Employee discount program
• Employee appreciation bonuses
• Free employee meals and parking
• Optional Daily Pay - Work today, get paid today
• An exceptional work environment!

The Cypress of Charlotte is seeking a Director of Environmental Services to join our team! This hands-on leader is primarily responsible for the care and cleaning of all aspects of the community; controlling the quality and timeliness of all work originating in the laundry; hiring, training and supervising all housekeeping and laundry personnel, procuring supplies, chemicals and equipment, assisting with budget preparation, and operating within budgetary guidelines.

Primary Responsibilities

• Supervises the performance of all housekeeping personnel through personal inspections and other quality control techniques.
• Selects, trains, evaluates and disciplines all housekeeping personnel.
• Keeps require records, logs, and reports.
• Inspects all housekeeping and laundry equipment regularly for proper functioning and safety.
• Coordinates apartment refurbishing with the Plant Services Director.
• Coordinates department functions with those of other departments.

Other Duties

• Participates in the research, preparation and writing of the department budget.
• Operates the Department within budget guidelines.
• Implements and monitors safety program of the department and all infection control policies and procedures.
• Orders necessary supplies, chemicals, and equipment.
• Tests and evaluates new products to improve efficiency.
• Complies with all federal, state, and local codes, laws and regulations governing the Community and the Community Health Center.
• Delegates authority to supervisory staff for task details to facilitate the smooth flow of materials and services.
• Attends in-service training and education sessions, as assigned.
• Performs specific work duties and responsibilities as assigned by supervisor.

Key Qualifications

• Five years of housekeeping supervisory experience and/or three years as a Director of Housekeeping in an institutional or retirement facility.
• Special courses or certifications such as National Executive Housekeepers Association Certificate or a technical degree in a field related to industrial housekeeping and laundry are preferred.
• High school education required.
• The ability to think analytically and make independent and accurate decisions in solving problems and improving services.
• Proficient in maintaining and tracking deep cleaning and carpet cleaning status, can create actionable reports to improve efficiency and guest satisfaction and monitor team productivity.
• Advanced technical skills, including strong knowledge of building systems, safety regulations, and modern facilities management practices. Must also demonstrate advanced computer proficiency, including expertise in Microsoft Office, as well as the ability to use technology and data to support operational efficiency and high-quality service delivery in an upscale retirement community.
• Working knowledge of the Environmental Services industry included but not limited to the following areas: The use of floor equipment, carpet care techniques, chemical use and laundry equipment.

Drug-free workplace

EEO & E-verify employer