Director of Entertainment and Sports

Four Seasons Hotels and Resorts; Chicago (IL); Híbrido; USD 100.000 - 112.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages and benefits

401(k) retirement plan with employer-m

Exclusive employee discounts

Descripción de la vacante

Four Seasons Hotels Chicago is seeking a Director of Entertainment & Sports who will work with the Director of Sales & Commercial Director to drive group entertainment and sports bookings and maximize RevPAR for the hotel.

You will generate hotel awareness through direct sales efforts, participate in trade shows, and collaborate with the Sales and Marketing teams to meet budgeted sales goals while maintaining high-quality CRM data and reporting.

Formación

• Minimum 5 years as Group Sales Manager in previous role.
• Experience in Luxury Hotels with focus on Entertainment and/or Sports markets.
• Ability to work independently and make decisions in the hotel’s best interest.
• Ability to mentor team members to achieve high performance.
• Excellent interpersonal and relationship-building skills.
• Driven, competitive, and focused sales professional.
• Proficient with Delphi/Golden S&C and CRM data maintenance.
• Strong analytical, organizational, and planning abilities with attention to detail.
• Proficient in Microsoft Office and sales systems.
• Excellent written and verbal communication.
• Ability to manage multiple responsibilities in a fast-paced luxury hospitality environment.

Responsabilidades

• Prospect and solicit new and repeat business for Entertainment, Production, Middle East, and Sports markets.
• Respond promptly to inquiries and qualify leads to maximize group room nights and revenue.
• Negotiate and finalize group contracts to meet revenue objectives and strategy.
• Ensure proper handover to Conference Services.
• Utilize prospecting resources including outside calls, site inspections, and client entertainment.
• Serve as the on-site representative for remote Sales Managers during site inspections.
• Assist DOS & CD in team dynamics and group achievement.
• Travel as needed to develop client relationships, representing the hotel professionally.
• Leverage company programs and events for group business development.
• Assist with budget setting, marketing plans, presentations, and department representation.

Conocimientos

Independent decision making

Mentoring team

Interpersonal skills

Sales driven

Communication

Prioritization under pressure

Analytical

Herramientas

Delphi/Golden S&C

CRM data management

Sales reporting tools

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader’s Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

About the role

The Director of Entertainment & Sports works closely with Director of Sales & Commercial Director in achieving group sales team goals, while responsible for achieving individual sales targets based on assigned territory.

The Director of Entertainment & Sports is accountable for ensuring quotas and goals are met and to ensure that direct sales activities are focused on generating the highest possible RevPar for the overall hotel’s success. You will be responsible for business generation, promoting and selling the hotel with specific focus on Group Entertainment & Sports segments in accordance with the goals and strategies outlined in the Marketing Plan and in concert with WSO’s efforts. Responsibilities include: generate hotel awareness through direct phone sales, e-mail, social media, and direct sales calls; participation in tradeshows and networking groups; work closely with Sales and Marketing team to confirm individual business required to meet budgeted sales goals.

This position requires a high degree of independent judgement and discretion on decision making. Performs and follows up on all extra tasks, actions and responsibilities assigned by the Directors of Sales and Directors of Marketing. Has the ability to be a Public Ambassador for Four Seasons Hotels. This position is hotel based.

What you will do

• Prospect &solicitnew & repeat business for assigned territory: Entertainment, Production, Middle East, andSportsmarkets

• Respond promptly to business inquiries and qualify leads to maximize group room nights, catering revenue, and overall RevPAR performance

• Negotiate, prepare, andfinalizegroup contracts that support theHotel’srevenueobjectivesand commercial strategyto achieve monthly, quarterly and annual revenue

• Secures proper handover to Conference Services

• Utilize Various Prospecting Resources to solicit and secure business including outside sales calls, prospecting calls, site inspections, and client entertainment

• Serve as the on-site representative for remote SalesManagersby conducting all in-personsiteinspections.

• AssistDOS &CDon team dynamics, engagement, and drive for group team achievement

• Business Travel as needed to develop client relationships,representingthe hotel in a professional manner

• Use company wide programs, sales developments, prospecting projects, WSO customer events and reporting for group business development

• Assistwith budget setting, marketing plan, presentations,strategies,employee reviews, and overall departmentrepresentationinternally

What you bring

• Minimum 5 years as Group Sales Manager inpreviousrole

• Previous experience in Luxury Hotels with focus on Entertainment and/or Sports markets

• Ability to work and make decisions independently in the best interest of the hotel

• Ability to mentor team members to make highest level of achievement

• Exceptional interpersonal dynamics to create relationships externally & internally

• Driven, competitive, & focusedsales person

• Proficiencywith Delphi/Golden S&C and a commitment tomaintaininghigh-quality CRM data and sales reporting

• Strong analytical, organizational, and strategic planning abilities with exceptional attention to detail

• Strong knowledge of Microsoft Office Suite and relevant sales systems

• Excellent written and verbal communication skills

• Ability to prioritize multiple responsibilities and thrive in a fast-paced luxury hospitality environment

What we offer:

• Compensation: $100,000 - $112,000

• Quarterly Incentive

• Energizing Employee Culture where you are encouraged to be your true self!

• Comprehensive learning and development programs to help you elevate your craft.

• Competitive wages and benefits (Medical, Dental,Visionand Retirement Plan) as well as Paid Time Off & Holiday Pay

• 401(k) Retirement Plan including Employer Matching Program

• Inclusive and diverse employee engagement & recognition events allyear-round.

• Exclusive discount and travel programs with Four Seasons

• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

• And so much more!

Schedule & Hours:

• Full Time - some weekends/evenings if needed & Business Travel

• Hybrid role with on property daysrequiredweekly

Four Seasons is an Equal Opportunity, Affirmitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal