Director of Enrollment-PGS

Priority Dispatch Corp.; Oklahoma City (OK); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Enrollment to lead a dedicated team of Enrollment Counselors. This pivotal role combines supervision and direct counseling, ensuring students receive exceptional support from initial contact to enrollment. The ideal candidate will possess strong leadership skills, a commitment to inclusive excellence, and a passion for guiding teams towards achieving enrollment goals. With a flexible work environment that includes remote and on-site options, this position offers a unique opportunity to make a significant impact in the field of higher education.

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Retirement Matching

Tuition Remission

Vacation

Sick Leave

Personal Days

Holidays

Qualifications

• Minimum of three years of relevant experience or training.
• Strong leadership with a growth mindset and ability to work under pressure.

Responsibilities

• Oversee and supervise Enrollment Counselors while meeting enrollment goals.
• Develop strategies with Operations and Marketing to meet enrollment targets.

Skills

Leadership

Communication Skills

Customer Service

Time Management

Team Development

Education

Master's Degree in Leadership

Graduate Degree in Higher Education

Tools

Ellucian CRM

Hubspot

SLATE CRM

Recruit CRM

Job description

Job Details

Job Location: Remote - N/A, OK

Position Type: Staff Full-Time

Education Level: Graduate Degree

Salary Range: Undisclosed

Travel Percentage: Up to 25%

Description

Full Time / Salary / Exempt

WORK SCHEDULE

Monday through Friday 8:00 am to 5:00 pm

WORK SITE

Could be on-site in Bethany, remote, or hybrid

JOB SUMMARY

The Director of Enrollment for the PGS enrollment team will oversee and supervise PGS Enrollment Counselors (EC). The role involves 50% supervision and 50% direct enrollment counseling. The position may be on-campus, remote, or hybrid.

RESPONSIBILITIES

Director of Enrollment Essential Functions:

• Hire, mentor, lead, and develop a high-performing EC team.
• Partner with PGS Program Directors to communicate academic programs effectively, including facilitating Information Sessions and Open Houses.
• Monitor EC time-off requests and leave.
• Conduct monthly team and individual meetings to ensure resources and accountability.
• Maintain enrollment reports and documentation.
• Develop and implement strategies with Operations and Marketing to meet enrollment targets.
• Calculate and report on EC conversion rates.
• Hold annual performance reviews.
• Collaborate on communication plans and templates.
• Participate in PGS leadership and director meetings.
• Monitor enrollment from a budgetary perspective and collaborate with senior leadership to meet revenue goals.
• Facilitate regular EC team meetings with Program Directors.
• Perform other duties as assigned by the Vice President of Academic Affairs, PGS.

Enrollment Counselor Essential Functions:

• Apply proven recruiting methods, including prompt follow-up via call, text, and email.
• Maintain information in Recruit CRM according to Lead Policy.
• Meet enrollment goals set by university leadership.
• Collaborate with PGS Operations to track and update progress.
• Review transcripts and assist prospective students through the enrollment process.
• Adhere to university policies and federal guidelines.

Qualifications

Required Qualifications:

• Profess faith in Jesus Christ and uphold the mission of Southern Nazarene University.
• Commitment to inclusive excellence and PGS values.
• Passionate about leading results-driven teams and supporting students from initial contact to matriculation.
• Strong leadership with a growth mindset.
• Ability to work under pressure and meet deadlines with urgency.
• Minimum of three years of relevant experience or training.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple demands in a fast-paced environment.
• Proficiency in typing and spelling.
• Experience with various software applications.
• Strong interpersonal skills and ability to work independently.
• Provide quality customer service.
• Additional duties as assigned.
• Master's Degree in Leadership, Higher Education, or related field.

Preferred Qualifications:

• Over 5 years of experience in adult Christian higher education.
• Experience with Ellucian CRM, Hubspot, SLATE CRM.

Supervision

Reports to VP of Academic Affairs; oversees Enrollment Counselors.

Application

Apply online at Southern Nazarene Careers.

Benefits

Includes health insurance, disability, dental, life insurance, retirement matching, tuition remission, vacation, sick leave, personal days, and holidays.