Director of Employee Engagement

Pine Street Inn Inc.; Boston (MA); On-site; USD 96,000 - 135,000; Full time

Job summary

Pine Street Inn Inc. in Boston is seeking a Director of Employee Engagement to enhance the performance of its human capital. This role will lead employee relations efforts while ensuring appropriate HR support aligned with organizational goals.

Responsibilities include guiding managers on policy interpretation, overseeing employee communications, and administering HR programs. A bachelor’s degree in human resources, along with HR certification, is required. The position offers an annual salary between $96,000 - $135,000 with emphasis on employee support and engagement.

Qualifications

• Experience in human resources management with a focus on employee relations.
• Strong interpersonal, verbal, and written communication skills.
• Experience in building partnerships with organizational leaders.

Responsibilities

• Lead employee relations efforts to enhance human capital performance.
• Guide managers on policy interpretation and employee communications.
• Oversee administration of leaves of absence.

Skills

Interpersonal communication

Verbal communication

Written communication

Employee relations

Performance management

Education

Bachelor's degree in HR, Business Administration, or related field

Human Resources professional certification (PHR, SPHR, SHRM-CP)

Master's degree in human resources or business administration

Job description

Description

SCHEDULE:

This exempt position requires 40 hours of work per week, generally Monday through Friday. Additionally, the role involves providing appropriate leadership and support for a 24/7 operation, which may include occasional evening and weekend work. This operation is primarily focused on ensuring the well‑being and performance of our staff and may involve responding to urgent HR issues outside of regular office hours.

Pay:

$96,000 - $135,000 annually (Salary ranges provided are based on relevant experience and skill set)

Location

434 Harrison Ave. Boston, MA

General Statement of Duties:

Reporting directly to the Senior Director of Human Resources, the Director of Employee Engagement will lead Pine Street Inn’s employee relations efforts to enhance the performance of PSI’s human capital. While upholding the mission of respect and care to the Inn’s guests, tenants, trainees, and clients, the Director of Employee Engagements' fundamental responsibilities will focus on ensuring appropriate employee relations and HR support so that programs/departments meet annual organization and program/department goals.

With a strong emphasis on performance management and policy adherence, the Director of Employee Engagement will guide managers on policy interpretation, employee communications, and regulatory compliance. He will oversee the agency’s administration of leaves of absence. The fundamental goals of the position will be to:

• Advance programs and administrative departments’ performance through aligning strong employee relations support and programs, which will advance the work of the programs to meet organizational and program/department goals
• This role will be pivotal in supporting the work of all PSI staff, with a particular focus on front‑line staff. Your timely response to needs and assistance in addressing workplace issues will be crucial in ensuring the smooth operation of our organization.
• Your role will be instrumental in advancing the adoption and use of PSI’s Performance Management System by all programs/departments. Ensuring that the system’s structure and use are strongly aligned with PSI’s organizational strategy and annual goals will significantly contribute to our success.

Requirements

Education/Training:

REQUIRED:

• Bachelor’s degree with a focus on human resources, business administration, or a related field
• Human Resources professional certification (i.e., PHR, SPHR, SHRM- (CP)

Preferred:

• Master’s degree in human resources, business administration
• Significant academic experience in psychology, sociology, or human services
• Senior professional HR or leadership certification

Knowledge/Experience:

Required:

• Minimum of ten years of progressively responsible human resources employee relations or generalist experience or equivalent combination of skills and experience
• Superior interpersonal, verbal, and written communication skills
• Successful experience supporting a human/social service, academic department, or business unit
• Significant experience in all facets of Employee Relations/Employee Engagement and Partner work
• Demonstrated experience building strong partnerships with managers at all levels of an organization to deliver expert HR guidance

Preferred:

• Experience working in an HR department supporting programs servicing the homeless or individuals suffering from complex disabilities and facing significant barriers to housing, such as mental health issues, substance abuse, or lack of financial resources.
• Experience in change management or supporting an organization in evolution to enhance performance