Director of Emergency Services

Health First; Melbourne (FL); On-site; USD 140,000 - 190,000; Full time

Job summary

Health First seeks a Director of Emergency Services to provide strategic leadership of the Tertiary Hospital Emergency Department operations, quality, and patient experience at Holmes Regional Medical Center.

The role oversees growth, resource allocation, and regulatory compliance, partnering with senior leaders to deliver safe, high‑quality care and drive continuous improvement within Health First’s network.

Qualifications

• Master’s degree in Nursing (MSN), Business or Healthcare Administration (MBA/MHA) or related field.
• Four (4) years of nursing leadership experience.
• Two (2) years of emergency service environment experience.
• Florida RN licensure or Florida endorsement.
• AHA BLS Healthcare Provider certification prior to start date.

Responsibilities

• Identify opportunities for improvement within the service line and implement solutions.
• Develop, implement, and evaluate the emergency services program ensuring patient quality and safety.
• Drive operational excellence and compliant service delivery.
• Oversee care processes and ensure compliance with best practices.
• Support decision-making for clinical policies and nursing goals.
• Stay current with industry trends and implement new initiatives.
• Monitor regulatory adherence and Health First policies.
• Prepare and present annual progress reports to leadership.
• Participate in IDN committees and coordinate with stakeholders.
• Collaborate with interdisciplinary teams to improve access to care.

Skills

Nursing leadership

Communication skills

Regulatory knowledge

Strategic planning

Financial acumen

Team management

Education

MSN / MBA / MHA

Job description

The Director of Emergency Services, Tertiary Hospital, under the direction of the Vice President of Hospital Division Emergency Room and Trauma Services, provides direction and strategic leadership of the operational, financial, and activities relating to Health First’s Holmes Regional Medical Center (HRMC) Tertiary Hospital Emergency Department. The Director of Emergency Services, Tertiary Hospital oversees and directs the growth, management, and resource allocation and management controls in efforts to ensure continuous delivery of high‑quality patient care in Health First’s Tertiary Hospital Emergency Department(s).

PRIMARY ACCOUNTABILITIES

• Identifies opportunities for improvement impacting the service line and implements solutions and initiatives with follow-through and communication.
• Develops, implements, and evaluates the emergency services program, assuring patient quality, experience and safety in efforts to stay consistent with Health First’s mission and vision.
• Delivers initiatives to ensure service line delivery of operational excellence, ensuring the provision of quality services in accordance with regulatory standards, and best practice.
• Oversees the enforcement of service line care and development of processes that measure and ensure consistent compliance with best practices.
• Supports in decision‑making processes related to implementation of clinical policies and procedures, and clinical nursing goals and directions.
• Remains current on all industry trends and best practices and incorporates new initiatives into the service line as determined by the needs of the organization and community.
• Monitors and ensures service line adherence to regulatory requirements, and Health First policies and procedures to ensure alignment with compliance standards.
• Prepares and delivers reporting to leadership outlining progress in meeting goals on an annual basis, including data such as finance, clinical activities, quality, and safety,
• Participates in committees across Health First’s Integrated Delivery Network (IDN) to provide ongoing communication to applicable stakeholders and partners.
• Collaborates with interdisciplinary teams on ease of accessing care, education, information, and initiatives improving the care delivered by the service line.

LEADERSHIP ACCOUNTABILITIES

• Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First and inspire the team to achieve that vision.
• Provide leadership, motivation, coaching, feedback, and support to foster and strengthen growth and development of an effective, high‑performing team.
• Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy‑in and urgency, while understanding impact to the team to obtain commitment.
• Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team’s and organization’s goals.
• Recruit, select, grow, and retain highly engaged, high-performing diverse and inclusive associates.
• Display strong strategic and financial acumen in areas of responsibility in alignment with the organization’s strategic objectives.

Work Experience

MINIMUM QUALIFICATIONS

Education:

Master’s degree in Nursing (MSN), Business or Healthcare Administration (MBA/MHA), or a relevant field.

Work Experience:

Four (4) years’ experience in nursing leadership.

Two (2) years’ experience in emergency service environment.

Licensure:

Registered Nurse (RN) licensure in the State of Florida or endorsement.

Certification:

American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card prior to start date and maintained.

Skills/Knowledge/Abilities:

• Knowledge of The Joint Commission and applicable regulatory agencies.
• Highly developed communication skills, verbal and non‑verbal o Demonstrated leadership skills.
• Sound organizational skills including time management and problem‑solving.
• Maintains professional competencies by attending continue education programs and participation in professional organizations.

PHYSICAL REQUIREMENTS

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand‑eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.