Director of Electrical Operations

ArcPoint Electrical Solutions Inc.; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

ArcPoint Electrical Solutions Inc. is seeking an electrical contractor leader to run work from the first service call through closeout. You’ll lead our field team, oversee service and construction operations, review estimates, and ensure jobs are staffed, documented, and delivered as promised.

This hands-on role splits time between the office and job sites. You’ll manage field operations, work with the office operations team, customers, engineers, and vendors to keep projects on schedule, within

Qualifications

• 10+ years in the electrical trade with 5+ years leading electricians and field supervisors.
• Hands-on electrician/foreman background with service and construction experience.
• Experience scoping and delivering commercial electrical or critical-facility projects.
• Strong estimating skills including takeoffs, labor planning, material pricing, and proposals.
• Experience scheduling crews across multiple jobs and adapting to changing priorities.
• Knowledge of NEC, NYC Electrical Code, permitting, and inspections.
• Ability to read and mark up electrical drawings and panel schedules.
• Proficiency with scheduling, ticketing, estimating, and spreadsheet tools.
• Clear communication and valid driver's license for NYC metro travel.
• OSHA 30 and NFPA 70E training; experience with infrared testing or EV charging is a plus.

Responsibilities

• Lead the team and field operation, coaching field staff and setting expectations for safety and throughput.
• Own the service process from inquiry to closeout and ensure timely responses to emergencies.
• Run projects from scope to closeout, overseeing tenant fit-outs, upgrades, and design-build work.
• Protect pricing and project performance by reviewing estimates and margins.
• Connect the field, office, and customer with regular updates and timely documentation.
• Spend time on active job sites and in the office each week.

Skills

Leadership

Project management

Estimating

Scheduling

Electrical troubleshooting

Customer communication

Safety leadership

Tools

Excel

Scheduling software

Job description

ArcPoint is a rapidly growing electrical contractor serving critical facilities across the NYC metro area. Because we are expanding aggressively, we offer what matters most to our crew: steady, year-round work with zero bench time.

Reports to: Stephen Marcellino, CEO

ArcPoint Electric Solutions is looking for an electrical contractor leader who can run work from the first service call or job walk through final closeout. You’ll lead our field team, oversee service and construction operations, review estimates and pricing, and make sure jobs are staffed, documented, and delivered as promised.

This is a hands‑on leadership role that splits time between the office and job sites. You’ll manage Field operations, work closely with our office operations team, customers, engineers, and vendors.

About ArcPoint

ArcPoint is a licensed electrical contractor serving commercial properties and critical facilities across the NYC metro area. Our work includes electrical maintenance, 24/7 emergency service, infrared testing, preventive maintenance, tenant fit‑outs, renovations, service and lighting upgrades, and EV charging.

Customers rely on us for responsive service, clear documentation, real‑time reporting, and straightforward pricing.

What you’ll own:

Lead the team and field operation

• Manage, coach, and hold accountable the Field Service Manager, electricians, and field leaders.
• Set and enforce expectations for safety, workmanship, documentation, productivity, and customer conduct.
• Address performance problems promptly and provide input on hiring, training, and promotions.
• Work with the Operations Engineer to build the weekly schedule, balance emergency and planned work, and ensure crews have the people, materials, equipment, and site information they need.

Oversee service and emergency work

• Own the service process from incoming request through dispatch, pricing, completion, and closeout.
• Ensure emergency calls are handled in line with ArcPoint’s applicable response commitments.
• Price time-and-material, flat-rate, and small-project work accurately and promptly.
• Track open tickets, callbacks, and repeat problems until they are resolved.

Run projects from scope to closeout

• Lead job walks and assess existing conditions, electrical loads, code requirements, access, and shutdown needs.
• Oversee tenant fit‑outs, renovations, upgrades, and design‑build work from mobilization through punch list.
• Coordinate with engineers, GCs, building engineers, property managers, utilities, and inspectors as needed.
• Manage RFIs, submittals, change orders, inspections, and project handoffs so scope and responsibilities stay clear.

Protect pricing and project performance

• Prepare or review labor and material takeoffs, service pricing, estimates, and proposals.
• Check that scope, assumptions, exclusions, and pricing are clear before proposals go to customers.
• Monitor labor hours, material costs, schedule changes, and job margin. Identify problems early and bring a corrective plan to leadership.

Connect the field, office, and customer

• Spend time on active job sites and in the office each week.
• Ensure service tickets, daily reports, photos, and closeout documentation are accurate and submitted on time.
• Give leadership clear updates on job status, costs, risks, and decisions needed.
• Be a responsive point of contact for customers on active work.

What you bring

• At least 10 years in the electrical trade, including 5 or more years leading electricians and field supervisors.
• A hands‑on background as an electrician or foreman, with substantial experience in both service and construction.
• Experience scoping and delivering commercial electrical or critical‑facility projects, including design‑build work.
• Strong estimating skills, including takeoffs, labor planning, material pricing, service‑ticket pricing, and proposal writing.
• Experience scheduling crews across multiple simultaneous jobs and responding to changing priorities.
• Working knowledge of the NEC, NYC Electrical Code, permitting, and inspections.
• Ability to read and mark up electrical drawings, one‑lines, and panel schedules.
• Comfort using scheduling, ticketing, estimating, and spreadsheet tools.
• Clear communication, sound judgment under pressure, and a valid driver’s license for travel throughout the NYC metro area.

Especially valuable: OSHA 30 and NFPA 70E training; experience with infrared testing, preventive maintenance, or EV charging; and relationships with NYC‑area property managers, facility teams, or GCs.

What success looks like in the first year

Emergency calls receive the response ArcPoint has committed to. Service tickets and estimates move promptly, with no unresolved work lost between the field and office. Projects completed on time and on target. The weekly schedule is set in advance, crews arrive prepared, and job documentation is complete. Projects are delivered safely, customers receive timely answers, and job margins are protected.

ArcPoint Electric Solutions is an equal opportunity employer.