Director of Ecommerce

Mondo; New York (NY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with match

PTO

Job summary

Mondo is seeking a Director of Ecommerce in a hybrid NYC role to own an ecommerce business from day one. You’ll lead P&L, build the ecommerce infrastructure, and scale a DTC operation around an established audience and brands.

You will own Shopify, analytics, email/SMS (Klaviyo), and a multi-channel strategy, partnering with leadership and external vendors to drive profitability.

Qualifications

• 5–10 years in DTC ecommerce, ideally apparel/merchandise or consumer brands.
• Deep Shopify fluency including backend, themes and apps; Liquid a plus.
• Strong analytics across GA4, Shopify analytics, and unit economics.
• Experience driving revenue, margins, and profitability.
• Ability to brief designers and guide merchandising strategy.
• This role focuses on strategy, not hands-on media buying.
• Klaviyo email/SMS lifecycle marketing experience required.

Responsibilities

• Lead Shopify rebuild, site optimization, CRO, and product page strategy.
• Own product calendar, SKU planning, print-on-demand strategy, inventory.
• Manage GA4, Shopify reporting, attribution, and P&L tracking.
• Build Klaviyo flows, segments, calendars, and growth plans.
• Develop paid media strategy with existing team and creative briefs.
• Oversee print-on-demand vendors, fulfillment, and designers.
• Own contribution margin and drive profitability roadmap.
• Collaborate with leadership, design, paid media, and production.

Skills

DTC ecommerce

Shopify fluency

GA4 analytics

P&L ownership

Klaviyo email/SMS

Paid media strategy

Vendor management

Strategic execution

Tools

Shopify

GA4

Klaviyo

Job description

Job Title: Director of E-Commerce
Location-Type: Hybrid NYC
Start Date: ASAP
Duration: Permanent
Compensation Range: $100-120K commission
Benefits: Eligible for Health, Dental, Vision, 401K, PTO
Must be authorized to work in the U.S. This position is not eligible for sponsorship.

Job Description:

We're hiring a Director of Ecommerce with a growing entertainment and events company with an established, highly engaged consumer audience.

This is a true builder role for someone who wants to own an ecommerce business from the ground up. You'll take ownership of the P&L from day one, develop the ecommerce infrastructure and strategy, and build a scalable DTC operation around an existing audience and portfolio of consumer brands.

Job Summary:

• Ecommerce Store: Lead the Shopify rebuild, site optimization, ongoing CRO, and product page strategy.
• Product Strategy: Own the product/drop calendar, SKU planning, print-on-demand strategy, and inventory approach.
• Analytics & Reporting: Manage GA4, Shopify reporting, attribution, ecommerce P&L tracking, and weekly performance reporting.
• Email & SMS: Build and optimize Klaviyo flows, segmentation, campaign calendars, and list-growth strategies.
• Paid Media Strategy: Develop creative briefs, testing frameworks, and channel strategy while partnering with an existing paid media team on execution.
• Vendor Management: Manage print-on-demand partners, fulfillment vendors, designers, and other external partners.
• P&L Ownership: Own contribution margin performance and develop a clear path toward profitability.
• Cross-Functional Strategy: Partner closely with leadership, design, paid media, and production teams to develop product launches, audience-driven drops, and experiential activations.

Minimum Requirements:

• 5-10 years of DTC ecommerce experience, ideally within apparel, accessories, merchandise, lifestyle, entertainment, or other consumer-facing brands.
• Deep Shopify fluency, including backend functionality, themes, apps, and site optimization; basic Liquid knowledge is a plus.
• Strong analytical capabilities across GA4, Shopify Analytics, ecommerce reporting, and spreadsheet-based unit economics/P&L modeling.
• Experience owning or significantly influencing ecommerce revenue, contribution margin, and profitability.
• Strong creative judgment with the ability to brief and direct designers, assess creative performance, and develop compelling merchandising strategies.
• Strategic knowledge of paid media, including creative briefing, testing frameworks, channel strategy, and performance analysis. This is not a hands-on media buying role.
• Experience with Klaviyo, email/SMS lifecycle marketing, segmentation, and retention strategy.
• Comfortable operating autonomously and building processes, strategies, and infrastructure where little currently exists.
• Entrepreneurial mindset with the ability to move between high-level strategy and hands-on execution.

Preferred Qualifications:

• Experience working with brands connected to music, entertainment, nightlife, live events, subcultures, fandoms, or community-driven audiences.