Director of DTC Fulfillment & Ops

Crane Worldwide Logistics; Houston (TX); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

A leading logistics provider in Houston seeks a Director of Operations to provide strategic leadership for DTC fulfillment operations. The role involves managing P&L performance, establishing operational KPIs, and mentoring site leadership. Ideal candidates have extensive experience in e-commerce operations and strong leadership skills. Additional benefits include a quarterly incentive plan, generous paid time off, and excellent medical benefits.

Qualifications

• 10+ years of progressive operations leadership experience.
• 5+ years of DTC or e-commerce fulfillment leadership preferred.
• 3PL or contract logistics experience preferred.

Responsibilities

• Provide strategic and operational leadership for DTC fulfillment operations.
• Own P&L performance including labor budgets and productivity targets.
• Establish and manage operational KPIs.
• Lead, mentor, and develop site leadership teams.
• Partner with Sales, Engineering, Transportation, and IT teams.

Skills

Strong leadership and people management skills

Experience managing high-volume e-commerce operations

Knowledge of WMS, labor management, and reporting tools

Strong financial and analytical skills

Experience with parcel and last-mile operations

Education

Bachelor’s degree in Business, Supply Chain, Logistics, or related field

High School or better

Job description

A leading logistics provider in Houston seeks a Director of Operations to provide strategic leadership for DTC fulfillment operations. The role involves managing P&L performance, establishing operational KPIs, and mentoring site leadership. Ideal candidates have extensive experience in e-commerce operations and strong leadership skills. Additional benefits include a quarterly incentive plan, generous paid time off, and excellent medical benefits.