Director of Donor Stewardship

Renown Health; Reno (NV); On-site; USD 120,000 - 180,000; Full time

Job summary

Renown Health Foundation seeks a Director of Donor Stewardship to lead donor stewardship and annual giving strategy across the organization. This role partners with Marketing and Communications to align stories, campaigns, and branding while ensuring donor privacy and data security.

The Director will translate mission and priorities into compelling donor journeys, manage multi-channel fundraising, and drive revenue growth through engaged and renewed giving across all donor segments.

Qualifications

• Bachelor’s degree required; master’s preferred.
• Seven years of experience in annual giving/donor relations/stewardship/digital fundraising.
• Experience in healthcare philanthropy and leading cross‑functional strategies preferred.
• Experience in leading staff, vendors and budgets.
• Data-informed improvement and donor segmentation experience would be beneficial.

Responsibilities

• Set enterprise strategy for donor stewardship and annual giving.
• Design donor journey across acquisition, acknowledgment, recognition and renewal.
• Build annual giving plan and calendar with audiences, goals and budgets.
• Lead multi‑channel giving experiences (direct mail, email, web, social, giving days, online giving).
• Lead donor acquisition, renewal, reactivation, recurring giving, and upgrades.
• Develop dashboards and KPIs for donor metrics and revenue performance.

Skills

English proficiency

Education

Bachelor’s degree in philanthropy / communications / marketing / public relations / business / healthcare administration

Master’s degree preferred

Tools

Microsoft Office Suite (Outlook, PowerPoint, Excel, Teams, Word)

Job description

Full Time - Eligible for Benefits , Day , 8:00 am - 5:00 pm

Management

Posted 11/06/2026

Biweekly Hours: 80

Position Purpose

The Director of Donor Stewardship serves as the strategic lead for donor stewardship and annual giving across Renown Health Foundation. Reporting to the Chief Philanthropy Officer, the Director sets the strategy for a coordinated, donor-centered program that acquires, retains, renews, and upgrades donors through direct mail, digital and online fundraising, compelling storytelling, impact reporting, and meaningful stewardship. The Director translates Renown’s mission, community impact, academic medicine priorities, and campaign vision into clear reasons to give and builds an integrated donor journey from first gift to sustained philanthropic partnership. This position serves as the Foundation’s primary liaison to Renown Marketing and Communications and collaborates directly with the Director of Communications to align brand, content, channels, media opportunities, and production while maintaining a distinct philanthropic voice. The role advances the Foundation’s 18-month Rebuild, Rebrand and Reason plan by strengthening annual giving infrastructure, positioning philanthropy as part of Renown’s ethos, and using data-informed engagement to grow participation, retention, and philanthropic revenue.

Nature and Scope

This director-level role provides enterprise-wide strategy and leadership for donor stewardship, annual giving, and philanthropic storytelling. The Director establishes the vision, priorities, audience strategies, annual calendars, standards, workflows, budgets, and performance measures that guide direct mail, digital fundraising, online giving, donor communications, recognition, and impact reporting. The role leads through influence across the Foundation and Renown Health and coordinates execution with fundraising officers, Operations, Marketing and Communications, clinicians, service line leaders, executives, board members, donors, patients, families, vendors, and external partners. The Director is accountable for building a disciplined, multi-channel program that balances donor experience, revenue growth, and long‑term pipeline development. High standards of judgment, accuracy, confidentiality, and follow‑through are essential. All stewardship and storytelling must honor donor intent, patient privacy, informed consent, and data security and comply with Renown Health policies, HIPAA, the Donor Bill of Rights and ethical healthcare philanthropy practices.

Responsibilities

• Set the enterprise strategy for donor stewardship and annual giving in alignment with Renown’s 10-year strategic plan, Foundation revenue priorities and the 18-month Rebuild, Rebrand and Reason plan.
• Design an integrated donor journey that connects acquisition, acknowledgment, recognition, impact reporting, renewal, reactivation, upgrade, and long‑term engagement across giving levels.
• Build the annual giving plan and calendar for priority funds and service lines, with clear audiences, offers, goals, budgets, channel strategies, and measures of success.
• Make direct mail, email, web, social, paid digital, giving days, monthly giving and online giving experiences coordinated components of a multi-channel annual giving program.
• Lead donor acquisition, renewal, reactivation, recurring giving, and upgrade strategies that strengthen the pipeline from first‑time and annual donors to mid‑level, major and legacy giving.
• Use donor, patient, and channel data to segment audiences, personalize communications and test creative, cadence, offers, ask amounts and giving experiences.
• Establish stewardship standards by donor level and gift type, including timely acknowledgments, recognition, impact reporting, fund reporting, and meaningful engagement that demonstrates the tangible impact of giving.
• Develop a portfolio of annual and mid‑level giving funds that responds to donor interests, advances Renown priorities, and creates clear pathways for deeper investment.
• Build a consent‑based storytelling strategy that elevates patient, family, caregiver, physician, donor, and community voices while protecting privacy, dignity and clinical boundaries.
• Translate priority funding areas—including cancer care, children’s health, academic medicine, mental health, access, maternal and child care and future system priorities—into clear, donor‑centered cases for support.
• Serve as the Foundation’s primary liaison to Marketing and Communications and partner directly with the Director of Communications on shared editorial planning, brand alignment, content development, media opportunities, digital strategy, and production.
• Define and protect a distinct Foundation voice that complements the Renown brand, positions philanthropy as part of Renown’s ethos and consistently communicates the “Reason” for giving.
• Lead the philanthropic strategy for the Foundation website and online giving experience, ensuring compelling content, intuitive donor pathways, mobile responsiveness, and strong conversion practices.
• Ensure annual giving and stewardship strategies support grateful patient, employee giving, campaign and legacy giving priorities without duplicating relationship management led by frontline fundraisers.
• Create messaging, stories and tools that equip executives, physicians, boards, campaign volunteers, and ambassadors to communicate Foundation priorities confidently and consistently.
• Establish dashboards and KPIs for donor acquisition, first‑time and overall retention, renewal, reactivation, recurring giving, upgrade, response, conversion, average gift, revenue, cost to raise a dollar, digital performance, and stewardship timeliness.
• Use testing, attribution, and return‑on‑investment analysis to continuously improve audience strategy, creative, channel mix, donor experience and revenue performance.
• Partner with Philanthropy Operations to maintain accurate donor preferences, consent, fund designations, segmentation, communication activity, and outcomes in the donor database.
• Lead assigned staff, vendors, and agency partners; establish clear expectations, service standards, development plans, budgets and accountability for results.
• Perform other duties as assigned.

This position does not provide patient care

The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications

Requirements - Required and/or Preferred

Name

Description

Education:

Ability to read, write, speak, and understand English sufficiently to perform job duties safely and effectively. Bachelor’s degree in philanthropy, communications, marketing, public relations, business, healthcare administration or a related field required; master’s degree preferred. Equivalent relevant experience may be considered.

Experience:

Seven years of progressively responsible experience in annual giving, donor relations and stewardship, direct response fundraising, digital fundraising, philanthropic communications, or related nonprofit work required. Experience in healthcare philanthropy and leading complex, cross‑functional strategies strongly preferred. Demonstrated success growing donor acquisition, retention, recurring giving, online revenue and annual giving performance through integrated direct mail, digital and storytelling strategies required. Experience in leading staff, vendors, budgets and data‑informed improvement required.

License(s):

None

Certification(s):

None

Computer / Typing:

Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer to complete online learning requirements for job‑specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and their knowledge, skills, and experience as well as internal equity.