Director of Donor Experience

YMCA of the USA; Raleigh (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

YMCA of the USA is seeking a Director of Donor Experience in Raleigh to lead donor engagement, stewardship, and relationship-building strategies that support the YMCA's philanthropic goals. The role partners across the Association to strengthen donor relationships and foster a culture of philanthropy advancing the YMCA's mission and community impact.

The position supports equitable access to programs and services for all members by strengthening philanthropic engagement with youth, families,

Qualifications

• Degree in related field preferred; 1+ years of related experience.
• Experience developing donor-centered communications, stewardship initiatives, engagement campaigns, and fundraising-related events.
• Commitment to building community and fostering meaningful relationships through mission-driven work and cross department collaboration.
• Experience supporting organizational initiatives and staff development within a team-based, service-oriented environment.
• Ability to coordinate projects, workflows, and schedules effectively in a dynamic setting.
• Strong communication skills, including written, verbal, and public-facing interactions.
• Demonstrates initiative, sound judgment, strong organizational and time-management skills, and attention to detail.
• Ability to collaborate effectively with internal and external stakeholders while managing multiple priorities and maintaining confidentiality.
• Builds inclusive, mission-driven relationships with youth, families, donors, volunteers, and community members from diverse backgrounds.

Responsibilities

• Lead donor engagement, stewardship, and relationship-building strategies supporting YMCA philanthropic goals.
• Partner across the Association to strengthen donor relationships and enhance philanthropic engagement.
• Foster a culture of philanthropy that advances the YMCA's mission and community impact.
• Support the Association's mission by strengthening philanthropic engagement and donor relationships to ensure equitable access to programs and services.

Skills

Donor engagement

Communication skills

Relationship building

Cross-department collaboration

Confidentiality

Time management

Project coordination

Stakeholder management

Diversity & inclusion

Education

Related field degree preferred

Job description

Under the supervision of the Senior Director of Advancement Services, the Director of Donor Experience is responsible for leading donor engagement, stewardship, and relationship-building strategies that support the YMCA's philanthropic goals. This role partners across the Association to strengthen donor relationships, enhance philanthropic engagement, and foster a culture of philanthropy that advances the YMCA's mission and community impact.

The position directly supports the Association's mission by strengthening philanthropic engagement and donor relationships that help ensure equitable access to programs and services for all members of our community.

• Degree in related field preferred and 1+ years of related experience.
• Experience developing donor-centered communications, stewardship initiatives, engagement campaigns, and fundraising-related events.
• Demonstrated commitment to building community and fostering meaningful relationships through mission driven work and cross department collaboration.
• Experience supporting organizational initiatives and staff development within a team based, service oriented environment.
• Ability to coordinate projects, workflows, and schedules effectively in a dynamic setting.
• Strong communication skills, including written, verbal, and public-facing interactions.
• Demonstrates initiative, sound judgment, strong organizational and time-management skills, and attention to detail.
• Ability to collaborate effectively with internal and external stakeholders while managing multiple priorities and maintaining confidentiality.
• Builds inclusive, mission-driven relationships with youth, families, donors, volunteers, and community members from diverse backgrounds.