Director of Disability Policy & Planning (Hybrid)

COMTO; Chicago (IL); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Pension/401k

Hybrid work

Transit benefits

Holidays

Parental leave

Insurance

FSA

Job summary

Northern Illinois Transit Authority (NITA) is seeking a Deputy Director or Director for the Office of Disability Policy and Planning to lead disability policy and planning across the region. The role oversees ADA Paratransit Certification, fare programs, and equitable access to public transportation for CTA, Metra, and Pace service boards.

As a leader, you will guide budget development, program compliance, and interagency collaboration to improve processes, ensure federal/state compliance, and

Qualifications

• Experience leading disability policy and planning initiatives.
• Knowledge of ADA Paratransit Certification and fare programs.
• Strong collaboration with internal and external stakeholders.

Responsibilities

• Develop, implement, and monitor the department’s annual budget and workplan.
• Oversee ADA accessibility policy development and compliance across CTA, Metra, and Pace.
• Ensure consistent application of accessibility standards for vehicles, stations, and communications.
• Manage programs serving people with disabilities, seniors, and special populations, including Travel Training and reduced/free fare.
• Oversee performance monitoring and quality assurance to meet standards and service expectations.
• Coordinate with Service Board staff and external partners to address performance and new initiatives.

Job description

Northern Illinois Transit Authority (NITA) is seeking a Deputy Director or Director for the Office of Disability Policy and Planning to lead disability policy and planning across the region. The role oversees ADA Paratransit Certification, fare programs, and equitable access to public transportation for CTA, Metra, and Pace service boards.

As a leader, you will guide budget development, program compliance, and interagency collaboration to improve processes, ensure federal/state compliance, and