Director of Digital Operations: Delivery & Growth Leader

Kofile Inc.; Dallas (TX); Presencial; USD 180.000 - 230.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Leadership development

Low cost insurance

401(k) plan

Paid holidays

PTO

Parental leave

Educational assistance

Business casual

Descripción de la vacante

Kofile Technologies seeks a Director of Digital Operations to lead digital production operations across delivery performance, quality, capacity planning, partner coordination, continuous improvement, and financial results.

This high-impact role oversees approximately 150 employees and multiple domestic and international partner relationships, ensuring customer requirements are understood and delivery commitments are met while aligning with revenue and gross margin targets.

Formación

• Bachelor’s degree required in business, operations, technology, industrial engineering or related field.
• 10+ years of management or leadership experience in operational delivery environments.
• 5+ years in BPO, scanning, indexing, digital production, records management, or related services environment.

Responsabilidades

• Lead Digital Operations to deliver customer projects on time, with required quality and aligned to financial commitments.
• Establish and continuously improve capacity planning processes supporting timely delivery and revenue/gross-margin goals.
• Identify, track, and manage operational KPIs across Digital Services (delivery, quality, throughput, productivity, customer satisfaction, SLA adherence, unit cost).
• Proactively identify dependencies from customers, partners, and internal teams that may impact service delivery.
• Design and improve the Digital Operations quality management program to meet customer requirements and financial goals.

Conocimientos

Strategic leadership

Operational excellence

KPI management

Financial acumen

Stakeholder management

Executive presence

Communication

Educación

Bachelor's degree in Business/Operations/Technology/Industrial Engineering

Herramientas

OCR/AI processing

Workflow platforms

Production reporting tools

Descripción del empleo

Kofile Technologies seeks a Director of Digital Operations to lead digital production operations across delivery performance, quality, capacity planning, partner coordination, continuous improvement, and financial results.

This high-impact role oversees approximately 150 employees and multiple domestic and international partner relationships, ensuring customer requirements are understood and delivery commitments are met while aligning with revenue and gross margin targets.