Director of DevOps - Baltimore City Office of Information & Technology

Mayor and City Council of Baltimore; Baltimore (MD); On-site; USD 140,000 - 210,000; Full time

Job summary

Mayor and City Council of Baltimore seeks a Director of DevOps to lead the City’s application delivery and hosting platforms, overseeing on‑premises and Microsoft Azure environments. You will drive reliability, security, and scalability for critical city services while guiding teams and collaborating with software developers, cybersecurity, and agency leadership.

The role requires strategic leadership, budget management, vendor relations, disaster recovery planning, and a focus on automation and

Responsibilities

• Lead the City's DevOps engineering and platform operations teams, setting priorities and accountability for reliable application delivery.
• Oversee the administration and reliability of application hosting environments across on-premises data centers and Microsoft Azure cloud infrastructure.
• Ensure operational excellence for application platforms, including environments hosted on Microsoft IIS and Azure-based services.
• Set direction for CI/CD, automation, and infrastructure-as-code standards, and hold teams accountable for their adoption and maturity.
• Develop and maintain a multi-year DevOps and hosting platform roadmap aligned with BCIT and City modernization goals.
• Develop and manage the DevOps budget, including tooling, licensing, and cloud consumption and cost optimization.
• Manage vendor, contractor, and licensing relationships, including scope, performance, and renewals.
• Lead workforce planning, hiring, and skills development for the DevOps function.
• Ensure disaster recovery and business continuity plans are in place and regularly tested for hosted applications.
• Evaluate and introduce automation and AI-assisted tooling that improves delivery speed and reliability.
• Own the strategy, lifecycle, and capacity planning for the platforms that host City applications, including: Windows Server environments. web hosting platforms. Azure App Services and cloud-hosted infrastructure. DevOps automation platforms and pipelines.
• Ensure DevOps platforms are secure, resilient, and scalable to support City agency systems.
• Define service-level objectives and operational metrics, including availability, performance, deployment frequency, change failure rate, and time to restore, and report on them to BCIT leadership.
• Own the DevOps toolchain roadmap and standards, including Source control and repository management. Continuous Integration/Continuous Deployment (CI/CD) platforms. Artifact management. Infrastructure automation.
• Implement automation and platform improvements that accelerate delivery of new software solutions.
• Ensure DevOps infrastructure and deployment pipelines adhere to Information Security standards and best practices.
• Maintain configuration management, security controls, and operational guardrails across hosting platforms.
• Partner with Information Security teams to ensure compliance with security policies and vulnerability management processes.
• Establish and maintain standards for source control, code review, CI/CD pipelines, deployment approvals, and release management across application teams, and monitor adherence to those standards.
• Own the change management process for a

Job description

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The City offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The Director of DevOps reports to the Director of Applications and leads the strategy, implementation, and operation of Baltimore City's application delivery and hosting platforms. This role is accountable for the reliability, security, and scalability of development and hosting environments that support critical City services.

The Director provides technical leadership, operational oversight, and team management for DevOps engineers and related technical staff. The role ensures that applications built by Baltimore City teams and partner agencies are deployed, maintained, and operated using modern DevOps practices across on-premises infrastructure and Microsoft Azure cloud environments.

This position requires technical expertise, operational leadership, and stakeholder engagement, working closely with software developers, architects, cybersecurity teams, and agency leadership to deliver resilient and secure digital services. The successful candidate must translate technical concepts for executive leadership while engaging directly with engineering teams and operational staff.

Essential Functions

DevOps Leadership and Operations

• Lead the City's DevOps engineering and platform operations teams, setting priorities and accountability for reliable application delivery.
• Oversee the administration and reliability of application hosting environments across on-premises data centers and Microsoft Azure cloud infrastructure.
• Ensure operational excellence for application platforms, including environments hosted on Microsoft IIS and Azure-based services.
• Set direction for CI/CD, automation, and infrastructure-as-code standards, and hold teams accountable for their adoption and maturity.

Strategy, Budget, and Resource Management

• Develop and maintain a multi-year DevOps and hosting platform roadmap aligned with BCIT and City modernization goals.
• Develop and manage the DevOps budget, including tooling, licensing, and cloud consumption and cost optimization.
• Manage vendor, contractor, and licensing relationships, including scope, performance, and renewals.
• Lead workforce planning, hiring, and skills development for the DevOps function.
• Ensure disaster recovery and business continuity plans are in place and regularly tested for hosted applications.
• Evaluate and introduce automation and AI-assisted tooling that improves delivery speed and reliability.

Infrastructure and Platform Management

• Own the strategy, lifecycle, and capacity planning for the platforms that host City applications, including: Windows Server environments. web hosting platforms. Azure App Services and cloud-hosted infrastructure. DevOps automation platforms and pipelines.
• Ensure DevOps platforms are secure, resilient, and scalable to support City agency systems.
• Define service-level objectives and operational metrics, including availability, performance, deployment frequency, change failure rate, and time to restore, and report on them to BCIT leadership.

DevOps Platform Engineering

• Own the DevOps toolchain roadmap and standards, including Source control and repository management. Continuous Integration/Continuous Deployment (CI/CD) platforms. Artifact management. Infrastructure automation.
• Implement automation and platform improvements that accelerate delivery of new software solutions.

Security, Compliance, and Governance

• Ensure DevOps infrastructure and deployment pipelines adhere to Information Security standards and best practices.
• Maintain configuration management, security controls, and operational guardrails across hosting platforms.
• Partner with Information Security teams to ensure compliance with security policies and vulnerability management processes.
• Establish and maintain standards for source control, code review, CI/CD pipelines, deployment approvals, and release management across application teams, and monitor adherence to those standards.
• Own the change management process for a