Director of Development Operations — CRM & Prospect Strategy

Isabella Stewart Gardner Museum; Boston (MA); On-site; USD 105,000 - 115,000; Full time

Job summary

Isabella Stewart Gardner Museum in Boston seeks a Director of Development Operations to lead systems, prospect management, and donor stewardship for a $9M annual development plan. You will supervise a small team, manage Tessitura/Wordfly platforms, and collaborate with Finance, IT, and Executive Leadership.

The role requires a Bachelor’s degree, five+ years in development, and strong leadership with budget experience. Onsite work in Boston with event involvementree.

Qualifications

• Bachelor’s degree required.
• Experience with prospect management and a deep affinity for systems.
• Strong verbal and written communication skills.
• Experience managing staff and budgets.
• Ability to collaborate across departments and with leadership.
• Willingness to work events on nights/weekends.

Responsibilities

• Lead development operations, overseeing prospect management systems and donor pipeline.
• Manage research and briefing functions and data quality across systems.
• Supervise the Prospect Research Manager and Development Database Analyst.
• Oversee departmental budget and cross-departmental projects.

Skills

Prospect management

Systems thinking

Strategic thinking

Verbal & written communication

Staff leadership

Budget management

Education

Bachelor’s degree

Tools

Tessitura CRM

Wordfly

Job description

Isabella Stewart Gardner Museum in Boston seeks a Director of Development Operations to lead systems, prospect management, and donor stewardship for a $9M annual development plan. You will supervise a small team, manage Tessitura/Wordfly platforms, and collaborate with Finance, IT, and Executive Leadership.

The role requires a Bachelor’s degree, five+ years in development, and strong leadership with budget experience. Onsite work in Boston with event involvementree.