Director of Development Operations

Services for the UnderServed; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

Services for the UnderServed seeks a Director of Development Operations to design and lead the donor operations infrastructure. You will implement governance, data quality, reporting, and gift processing while guiding the fundraising database team and collaborating with Finance, Programs, and IT.

You will translate fundraising strategy into scalable systems, establish policies, and drive adoption of CRM platforms (Raiser’s Edge now, with potential Salesforce) across the department, ensuring

Qualifications

• 7+ years in nonprofit development operations, fundraising systems, or related work with CRM and processes.
• 3+ years of staff supervision or leadership experience.
• Advanced experience with fundraising CRMs (Raiser’s Edge, Salesforce) and data governance.
• Experience supporting CRM selection, implementation, migration, or optimization.
• Experience with gift processing, acknowledgments, revenue reconciliation, and pipeline reporting.
• Strong project and change-management experience.
• Advanced Excel skills and comfort with fundraising technology.
• Excellent written and oral communication skills.

Responsibilities

• Build and lead Development Operations roadmap aligned with philanthropy goals.
• Establish ownership, standards, and controls for fundraising operations.
• Lead data-quality efforts, including audits and duplicate management.
• Oversee CRM governance, system config, integrations, and user access.
• Help migrate readiness, including data clean-up, mapping, and training.
• Create training materials to boost staff adoption and confidence.
• Supervise the Fundraising Database and Administrative Manager.
• Drive cross-functional coordination with Finance, IT, Programs, and Marketing.

Skills

CRM governance

Data analysis

Staff leadership

Project management

Change management

Excel proficiency

Communication

Education

Bachelor's degree or equivalent

Tools

Raiser’s Edge

Salesforce

Job description

Min USD $100,000.00/Yr.

Max USD $120,000.00/Yr.

Position Overview

The Director of Development Operations will build and lead the operational infrastructure that enables S:US’s philanthropy program to grow with discipline, accountability, and a strong donor experience. Reporting to the Vice President of Philanthropy, the Director will serve as both a hands‑on practitioner and a people leader: personally, driving high-priority systems, reporting, process, and data work while coaching and supervising the Fundraising Database and Administrative Manager.

This role will establish Development Operations from the ground up, translating fundraising strategy into practical systems, standards, workflows, and management tools. The Director will own fundraising CRM governance, currently centered in Raiser’s Edge, while helping prepare the department for future technology decisions, including a potential transition to Salesforce or another enterprise CRM. Core areas of responsibility include data quality, revenue and pipeline reporting, gift administration, prospect and portfolio infrastructure, process documentation, staff training, change management, and cross‑functional coordination with Finance, Programs, Marketing and Communications, Information Technology, and organizational leadership.

The successful candidate will combine strategic judgment with a willingness to execute. They will be comfortable designing the future state, setting priorities, and managing change while also building dashboards, improving records, documenting workflows, troubleshooting day‑to‑day issues, and ensuring essential work is completed accurately and on time.

ESSENTIAL DUTIES & RESPONSIBILITIES

Build and Lead Development Operations

• Create and implement a phased Development Operations roadmap aligned with philanthropy goals and organizational priorities.
• Establish clear ownership, service standards, controls, and decision rights for fundraising operations.
• Assess existing practices, identify risks and gaps, and build scalable solutions rather than relying on informal or person‑dependent processes.
• Balance long‑term infrastructure building with timely execution of day‑to‑day operational needs.
• Serve as a strategic thought partner to the Vice President of Philanthropy and translate strategy into measurable operating plans.

CRM Governance, Data Quality, and Adoption

• Own the overall effectiveness and governance of the fundraising CRM, currently Raiser’s Edge, and other stakeholders as appropriate.
• Develop and maintain standards for constituent records, required fields, coding, gift records, actions, opportunities, relationship management, and portfolio tracking.
• Lead data‑quality efforts, including duplicate management, data hygiene, audits, exception reporting, and ongoing quality‑control routines.
• Oversee system configuration, integrations, user access, vendor relationships, upgrades, and issue resolution.
• Help lead CRM migration readiness efforts, including business requirements, data clean‑up, data mapping, documentation, testing, user training, change management, and post‑implementation adoption.
• Create practical training, documentation, and reinforcement that increase staff confidence, consistency, and adoption.

Gift Administration and Financial Coordination

• Oversee accurate and timely gift entry, acknowledgments, pledges, recurring gifts, matching gifts, third‑party gifts, sponsorships, grants, restrictions, and adjustments.
• Establish and monitor quality controls for gift processing, documentation, receipting, and stewardship handoffs.
• Partner closely with Finance to strengthen revenue reconciliation, restricted‑gift tracking, audit readiness, and shared definitions and reporting practices.
• Develop and maintain gift acceptance and related fundraising policies in coordination with appropriate internal partners.
• Ensure exceptions, unusual gifts, and high‑risk transactions are escalated and resolved appropriately.

Reporting, Forecasting, and Decision Support

• Design and maintain reliable dashboards and recurring reports for revenue, pipeline, forecasting, retention, engagement, activity, data quality, gift processing, and outstanding obligations.
• Create consistent definitions, reporting calendars, and quality checks so leaders and fundraisers can trust and act on the data.
• Partner with frontline fundraisers to improve pipeline discipline, moves management, next‑step tracking, portfolio reviews, and forecasting.
• Analyze trends and translate data into concise, decision‑ready insights for department and organizational leadership.
• Respond to ad hoc reporting and analysis needs while reducing one‑off work through repeatable tools and processes.

Prospect, Portfolio, and Fundraising Enablement

• Build the operational framework for prospect identification, qualification, assignment, portfolio management, cultivation, solicitation, and stewardship tracking.
• Create systems that help fundraisers prioritize relationships, document activity, manage follow‑up, and identify retention and upgrade opportunities.
• Oversee audience segmentation and list preparation for appeals, events, donor communications, and stewardship efforts.
• Partner with fundraising, volunteer engagement, and Marketing and Communications colleagues to connect constituent information and improve relationship continuity.

Policies, Processes, and Change Management

• Document, improve, and maintain standard operating procedures for core fundraising and administrative workflows.
• Lead process‑mapping and redesign efforts that clarify roles, reduce duplication, strengthen controls, and improve efficiency.
• Build sustainable systems for storing documentation, maintaining institutional knowledge, and reviewing procedures as practices evolve.
• Guide teams through change with clear communication, practical training, realistic sequencing, and consistent follow‑through.
• Lead implementation of recommendations arising from CRM, Salesforce‑readiness, and business‑process assessments.

Team Leadership and Hands‑On Execution

• Supervise, coach, and develop the Fundraising Database and Administrative Manager, setting clear priorities, expectations, and measures of success.
• Create an effective division of responsibilities while remaining willing to perform essential operational work directly when needed.
• Build a culture of service, accuracy, accountability, continuous improvement, and constructive problem‑solving.
• Manage multiple projects and recurring deadlines, elevate risks early, and keep stakeholders informed.
• Participate in special projects and perform other duties as assigned.

Qualifications

• REQUIREMENTS:
• At least 7 years of progressively responsible nonprofit development operations, fundraising systems, advancement services, or closely related experience, including significant hands‑on responsibility for CRM administration, reporting, and business processes.
• Demonstrated experience building or substantially redesigning Development Operations infrastructure, standards, and workflows in an organization with evolving systems and practices.
• At least 3 years of staff supervision, coaching, or team leadership experience.
• Advanced experience with Raiser’s Edge, Salesforce, or a comparable fundraising/advancement CRM, including data structure, queries, reports, dashboards, quality control, and user adoption.
• Experience supporting CRM selection, implementation, migration, or optimization projects
• Experience with gift processing, acknowledgments, revenue reconciliation, pipeline reporting, moves management, and fundraising performance reporting.
• Strong project and change‑management experience, including the ability to move from assessment to implementation.
• Advanced proficiency with Microsoft Excel and comfort learning and managing related fundraising technology.
• Effective written and oral communication skills, including the ability to explain technical or process concepts clearly to varied audiences.

Preferred Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Experience in a large, complex nonprofit, social‑services, health and human‑services, or similarly matrixed organization.
• Experience partnering with Finance, Information Technology, Programs, Marketing and Communications, and executive leadership.
• Knowledge of fundraising compliance, gift acceptance, restricted gifts, audit support, privacy, and data‑governance practices.
• Experience with prospect research, wealth screening, digital fundraising platforms, email marketing systems, integrations, and data visualization tools.
• Strong analytical judgment, attention to detail, and ability to distinguish immediate operational needs from longer‑term infrastructure priorities.
• A collaborative, service‑oriented leadership style combined with the confidence to set standards, clarify accountability, and drive adoption.
• Demonstrated ability to operate as a player‑coach: equally comfortable setting direction, developing staff, and completing detailed work.

Company Overview

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on the Benefits Page and see how S:US invests in you.

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [e-mail] .

ID

2026-19007

Work Location

In Person