Director of Delivery & Services – Data Center Liquid Cooling

Shenling HVAC; Texas; Hybrid; USD 140,000 - 210,000; Full time

Job summary

Shenling Environmental Systems is expanding its U.S. after-sales leadership and seeks a seasoned director to build and operate a domestic delivery system for liquid cooling projects.

You will manage third-party networks, ensure the safe, compliant, on-time delivery, and drive service revenue growth while aligning with China HQ goals. You will establish on-site and dispatch teams, implement OSHA and privacy compliance, and coordinate across time zones to sustain high customer satisfaction and

Job description

Location: Hybrid / U.S. project sites based / able to travel

Type: Full-Time

Who We Are

Shenling Environmental Systems Co., Ltd. (SZSE: 301018), established in 2000, is a leading provider of climate control solutions that serves a wide range of industries, including ICT/IDC, industrial, specialized and commercial fields, as well as the heat pump sector. More information please find: https://www.shenlingglobal.com

We're building our U.S. after-sales team from the ground up – and we're looking for talent at multiple levels to grow with us.

What You'll Do

From 0 to 1, build and operate a domestic after-sales delivery system in the United States, manage the third-party service network and its own team, ensure the safe delivery and high satisfaction operation and maintenance of liquid cooling projects in the United States, and at the same time achieve cost optimization and revenue growth through value-added services, and serve as a localized compliance hub for Sino-US collaboration.

1. System Construction and Resource Construction

(1) Build a localized after-sales service system in the United States from scratch, covering the organizational structure, system process, system platform and staffing, and build a network of ASP third-party service providers in the United States, responsible for technical capability assessment and service coverage audit, and participate in the formulation of access, assessment and elimination mechanisms;

(2) Establish and manage our own on-site, technical and dispatching teams, clarify the responsibilities and collaboration processes of each position, unify internal and external service standards and EHS safety control, and ensure standardized and orderly on-site operations;

(3) Comply with U.S. territorial compliance regulations, implement OSHA safety standards, state employment and data privacy compliance requirements, and ensure the legal and compliant operation of the system;

2. Business Operations and Results of Operations

(1) Coordinate the delivery, on-site commissioning,maintenance and customer fault complaint handling of liquid cooling projects in the United States, and ensure that the projects are delivered on time and with quality;

(2) Designing value-added maintenance solutions, managing and controlling after-sales costs, continuously improving customer satisfaction and service revenue through service productization, and promoting the transformation of services from cost centers to profit centers;

(3) Connect with the China headquarters, connect with domestic departments such as supply chain, commerce and compliance, maintain information exchange and resource coordination, and ensure that the operations in the United States are consistent with the China headquarters strategy.

(4) As the upgrade docking person for major customer matters, directly participate in customer communication and relationship repair when there are major deviations in project delivery, SLA continues to fall short of standard or customers initiate complaints about upgrading; Coordinate internal resources to formulate remediation plans and promote implementation to ensure stable relationships with key customers.

3.Complete other related work as required by the leader.

What We're Looking For

• Bachelor's degree + 8+ years of U.S. data center liquid cooling industry experience, including 3+ years at Director level.
• Proven track record of building overseas aftermarket service and ASP networks from scratch.
• Experience managing cross-regional field service team.
• Strong command of U.S. OSHA, data privacy, and labor compliance regulations.
• Ability to collaborate across time zones with China HQ; strategic and hands-on.