Director of Data Governance Operations

Global Payments; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

Global Payments is seeking a Director of Data Governance Operations to lead enterprise execution for Data Trust and Data Risk. You will shape scalable operating practices, implement streamlined intake and workflow, and drive automation to reduce manual effort while increasing accountability and transparency across the organization.

You will partner with stakeholders to deliver measurable governance improvements, establish governance maturity, and enable faster decision-making at scale in a

Qualifications

• Proven leadership in enterprise data governance and data risk with scalable operating practices.
• Experience designing governance operating models, intake, workflow orchestration, stewardship and remediation.
• Track record of using technology and automation to improve governance, including dashboards and integrations like ServiceNow.
• Strong analytical and operational leadership with data-driven metrics to drive accountability.
• Enterprise mindset to align stakeholders and lead complex governance initiatives.

Responsibilities

• Transform governance into a scalable operating model aligning Data Trust and Data Risk requirements.
• Establish intake, workflow orchestration, stewardship, and escalation to shorten cycle times.
• Drive automation and tooling to reduce manual effort and scale governance.
• Create visibility with KPIs and executive scorecards highlighting risk and coverage.
• Lead adoption and continuous improvement of governance processes across the enterprise.

Skills

Data governance

Data risk

Governance operations

Workflow orchestration

Automation

Leadership

Cross-functional

ServiceNow

Tools

ServiceNow

Job description

Job Description Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Director of Data Governance Operations to join our ever evolving Data Trust & Data Risk team and help shape the future of global commerce. You’ll lead the enterprise execution capabilities that turn data governance standards, controls and risk requirements into simple, scalable and measurable operations, making it easier for teams across Global Payments to manage data responsibly and effectively. By creating streamlined governance experiences, increasing automation and strengthening accountability, you’ll influence how governance works across the enterprise while improving transparency, reducing operational friction and accelerating decision-making. This is an opportunity to shape the future of data governance at scale and build the trusted data foundation Global Payments needs to innovate, grow and deliver exceptional outcomes for our clients.

What you’ll own

• Transform enterprise data governance into a scalable operating model that turns Data Trust and Data Risk requirements into clear, consistent and measurable experiences, improving how governance moves from initial request through resolution.
• Drive governance performance and accountability by establishing effective intake, workflow orchestration, stewardship and escalation practices that improve cycle times, reduce bottlenecks and deliver timely outcomes.
• Accelerate governance through automation and technology by shaping tooling, workflow automation and integrations that reduce manual effort, strengthen control execution and enable governance to scale with the business.
• Create actionable visibility into governance performance by establishing meaningful key performance indicators (KPIs), operational metrics and executive scorecards that surface risk, aging, coverage and opportunities for improvement.
• Lead the evolution of governance operations by influencing adoption, enabling stakeholders and continuously improving processes, playbooks and operating practices that increase governance maturity across the enterprise.

What you’ll bring

• Proven leadership in enterprise data governance, data risk or governance operations, with demonstrated success translating standards, controls and decision criteria into scalable operating practices.
• Strong experience designing and improving governance operating models, including intake, workflow orchestration, stewardship, exception management, remediation and cross-functional governance processes.
• Demonstrated success using technology and automation to improve governance, including workflow platforms, reporting solutions, operational dashboards or integrations such as ServiceNow.
• Strong analytical and operational leadership capabilities, with the ability to use metrics, insights and performance indicators to identify bottlenecks, improve outcomes and drive accountability.
• An enterprise mindset and influential leadership style, with the ability to align cross-functional stakeholders, enable adoption and lead complex governance transformation initiatives from strategy through operational readiness.
• It’s a bonus if you have Experience leading enterprise-wide governance transformation or maturity initiatives across complex, highly distributed organizations.
• A track record of identifying and implementing workflow automation and process optimization opportunities that simplify governance and improve scalability.
• Experience developing governance enablement programs, playbooks and stakeholder communications that strengthen adoption and create a consistent governance experience.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].

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At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].