Director of Data & Analytics

SupportFinity™; San Francisco (CA); On-site; USD 230,000 - 300,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Take what you need vacation policy

Career growth opportunities

Job summary

SupportFinity™ in San Francisco is seeking a Director of Data & Analytics to build a world-class data team. You will be pivotal in establishing data models and providing insights for strategic decisions.

With more than 10 years of experience in data roles, you'll lead business intelligence reporting and collaborate with cross-functional teams. The role also offers a competitive salary with equity options.

Qualifications

• 10+ years of experience in data, data science, business intelligence, or product analytics roles.
• Ability to drive analytics projects from end-to-end.
• Excellent communication skills and stakeholder influence.

Responsibilities

• Own business intelligence reporting and develop dashboards.
• Collaborate with teams to understand business priorities and orchestrate data pipelines.
• Design OKRs and analyze performance.

Skills

SQL

Python

Business intelligence

Data science

Job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry‑defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

About The Role

As the Director of Data & Analytics, you’ll be responsible for building the foundation of a world‑class data team that powers strategic decision making via insights and analytics. Your work will directly influence how data is collected, organized, and leveraged across the company. You’ll partner closely with Execs, Product, Engineering, GTM, and G&A to uncover meaningful trends on strategic initiatives, product analytics, and business performance. From establishing data models to improving access to key metrics across the company, this is a unique opportunity to establish modern, scalable analytics and create powerful data insights for a rapidly growing and evolving team.

In This Role, You Will

• Own business intelligence reporting across the company, including developing dashboards to help track ongoing KPIs and ad‑hoc analyses to dive into high importance questions.
• Collaborate with cross-functional teams to understand business priorities and initiatives and orchestrate the data pipeline required to provide fundamental data‑driven insights.
• Help design and track OKRs, visualize data, and analyze performance, ultimately contributing to shaping strategy and roadmap.

You May Be a Good Fit If You Have

• Expert proficiency in SQL and Python.
• 10+ years of experience in data, data science, business intelligence, or product analytics roles at a high‑growth or scaled technology company.
• Ability to drive in‑depth analytics projects from end‑to‑end, including strategic decision‑making and operational work streams.
• Excellent communication skills and cross‑functional stakeholder influence.
• Passion for building from the ground up, with a strong bias toward action and intensity.

Benefits

• Health, dental, and vision insurance.
• Take what you need vacation policy.
• Career growth opportunities within a fast‑growing AI company.

Compensation

$230,000-$300,000 + Equity.