Director of Customer Service

Trulite; Peachtree City (GA); Remote; USD 110,000 - 130,000; Full time

Job summary

Trulite is seeking a Remote Director of Customer Service to lead our Architectural Product Group. This role involves managing all APG branches, onboarding and training staff, and ensuring customer satisfaction through effective service operations. Candidates should have extensive experience in service management, particularly in manufacturing, and strong interpersonal skills.

Benefits

Health, dental, vision, life insurance

Disability coverage

401k match - 100% vested after one year

Health Savings Accounts with immediate vesting

Qualifications

• 7-10+ years managing 50+ resources across multiple locations.
• Related manufacturing experience required.
• Regional customer service management experience required.

Responsibilities

• Manage all APG branches and coordinate activities of relevant departments.
• Oversee, onboard, and train new and existing employees.
• Ensure adherence to product and customer specifications.

Skills

Analytical Skills

Interpersonal Skills

Problem Solving

Organizational Skills

Decision-Making Skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

ERP systems like Microsoft Axapta

Job description

DIRECTOR OF CUSTOMER SERVICE - APG - Remote

$110k to $130k depending on experience

Trulite is growing! We are looking for a Remote Director of Customer Service for our Architectural Product Group. Our company is expanding rapidly, presenting a great opportunity for top talent to join and achieve long-term career goals.

Must reside in a state where we operate an APG plant: Georgia, Florida, Texas, Pennsylvania, North Carolina, or Utah.

Who You Are:

The ideal candidate will have an exceptional work ethic, the ability to coordinate multiple tasks concurrently, a strong sense of urgency, and thrive in a fast-paced, deadline-driven environment.

What You Will Be Doing:

• Manage all APG branches and coordinate activities of the Glass and Envision Customer Service Departments when needed.
• Oversee, onboard, and train new and existing employees on processes, work methods, and procedures.
• Introduce new products across the region to ensure conformance to company specifications and customer satisfaction.
• Responsible for retention, training, and development of employees.
• Interface daily with team members across multiple locations to make decisions on customer service, production, and sales to improve customer satisfaction.
• Ensure on-time delivery, manage raw materials and inventory flow to meet customer commitments.
• Serve as a regional escalation point for internal and external customer issues.
• Oversee performance of time-sensitive order entry and price quotes.
• Achieve revenue goals across multiple branches.
• Ensure adherence to product and customer specifications.
• Maintain good relationships with internal and external customers.
• Provide timely management reports.
• Assess cost reduction opportunities and improve efficiencies.
• Maintain high-quality work processes across branches.
• Perform other duties and support team members as assigned.
• Coordinate with Accounting to ensure proper financial documentation.
• Conduct customer surveys and implement action plans.
• Manage customer COD/CIA payments regionally.

Skills You Bring:

• Bachelor’s degree or equivalent experience preferred.
• Related manufacturing experience required.
• Regional customer service management experience required.
• 7-10+ years managing 50+ resources across multiple locations.
• Experience in the glass and aluminum industry preferred.
• Bilingual English/Spanish preferred.
• Experience with ERP systems like Microsoft Axapta a plus.
• Proficient in Microsoft Office Suite.
• Strong analytical, decision-making, organizational, and time management skills.
• Excellent interpersonal and problem-solving skills.
• Ability to travel up to 40% for training and branch visits.

Why Trulite:

We offer comprehensive benefits including health, dental, vision, life insurance, and disability coverage. Our 401k match is 100% vested after one year, and we support Health Savings Accounts with immediate vesting. We prioritize your physical and financial well-being and value your contributions.

We are an Equal Opportunity Employer, embracing diversity in age, color, disability, ethnicity, gender identity, and other characteristics that make our employees unique.