Director of Customer Intelligence & AI

bottomlinetechnologies; Portsmouth (NH); On-site; USD 170,000 - 210,000; Full time

Job summary

Bottomline Technologies in Portsmouth, NH seeks a dynamic Director, Customer Intelligence & AI to lead data-driven insights, predictive analytics, and intelligent automation across the organization.

You will build a centralized Customer Intelligence Platform, partnering with Revenue Strategy, Customer Success, Sales, Product, and Finance to unlock revenue growth, improve retention, and accelerate performance.

Qualifications

• Design and implement AI-enabled analytics solutions.
• Lead data-driven insights to influence business decisions.
• Develop scalable customer intelligence capabilities.

Responsibilities

• Design, build, and maintain a centralized Customer Intelligence Platform.
• Develop predictive revenue and customer behavior models.
• Partner with multiple teams to translate data into action.
• Deliver executive insights to support revenue planning.

Skills

Data science

AI/ML

Customer analytics

Business intelligence

Commercial strategy

Education

Master's degree in a relevant field

PhD in data science or related field

Tools

SQL

Python

Power BI

Azure

Tableau

Job description

Bottomline Technologies in Portsmouth, NH seeks a dynamic Director, Customer Intelligence & AI to lead data-driven insights, predictive analytics, and intelligent automation across the organization.

You will build a centralized Customer Intelligence Platform, partnering with Revenue Strategy, Customer Success, Sales, Product, and Finance to unlock revenue growth, improve retention, and accelerate performance.