Director of Customer Accounts & Local Engagement (Utilities)

FirstEnergy Corp; Annapolis (MD); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive pay

Pension plan

401(k) matching

Medical/dental/vision insurance

Tuition reimbursement

Job summary

FirstEnergy Corp is seeking a Director to lead a team aligning regional strategies with corporate objectives. The role will establish and monitor goals, budgets, and performance metrics, while directing operations across WV or MD footprints with up to 60% travel.

The position requires a Bachelor's degree and about a decade of experience in customer accounts, external affairs, or regulatory relations, with strong leadership and communication skills.

Qualifications

• Bachelor's degree in Business Administration, Public Affairs, Communications, or a related field.
• 10 years of relevant work experience in customer account management, external affairs, or regulatory relations, preferably within the utility or energy sector.
• Strong leadership and team management experience.
• Demonstrated understanding of municipal government processes, public policy and stakeholder engagement strategies.
• Excellent communication, negotiation, and relationship-building skills.

Responsibilities

• Direct state customer account operations, ensuring efficient dispute resolution and high customer satisfaction.
• Serve as liaison between customers, regional leadership, and corporate teams to address service concerns and policy changes.
• Represent the company in customer forums, industry events, and regional meetings to gather insights and enhance engagement.
• Manage billing, rate issues, power quality, and complex customer issues; administer efficiency programs and rate verifications.
• Develop and implement strategies to enhance customer service and retention for commercial, industrial, and governmental customers.

Skills

Leadership

Stakeholder engagement

Regulatory relations

Public policy

Communication

Travel willingness

Education

Bachelor's degree

Job description

FirstEnergy Corp is seeking a Director to lead a team aligning regional strategies with corporate objectives. The role will establish and monitor goals, budgets, and performance metrics, while directing operations across WV or MD footprints with up to 60% travel.

The position requires a Bachelor's degree and about a decade of experience in customer accounts, external affairs, or regulatory relations, with strong leadership and communication skills.