Director, Customer Accounts & Local Engagement

Socket.dev; Williamsport (MD); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Competitive pay

Company-sponsored pension

401(k) with company match

Health, dental, vision, life insurance

Tuition reimbursement

Job summary

FirstEnergy in Maryland seeks a Director to lead a team aligning regional strategies with corporate objectives, establishing goals, budgets, and performance standards across state operations.

You will manage customer account operations, liaise with customers and leadership, oversee regulatory issues, and drive process improvements through technology and engagement with communities; travel up to 60% within WV/MD footprint.

Qualifications

• Bachelor’s degree in Business Administration, Public Affairs, Communications, or a related field.

Responsibilities

• Direct state customer account operations, ensuring efficient dispute resolution and high customer satisfaction.
• Serve as liaison between customers, regional leadership, and corporate teams to address service concerns and policy changes.
• Represent the company in customer forums, industry events, and regional meetings to gather insights and enhance engagement.
• Manage billing, rate issues, power quality and complex customer issues, and oversee revenue protection and rate verifications.
• Develop and implement strategies to enhance customer service and retention for commercial, industrial, and governmental customers.

Skills

Leadership

Public affairs

Regulatory relations

Excellent communication

Stakeholder engagement

Strategic planning

Travel readiness

Education

Bachelor’s degree in Business Administration/Public Affairs/Communications

Job description

FirstEnergy in Maryland seeks a Director to lead a team aligning regional strategies with corporate objectives, establishing goals, budgets, and performance standards across state operations.

You will manage customer account operations, liaise with customers and leadership, oversee regulatory issues, and drive process improvements through technology and engagement with communities; travel up to 60% within WV/MD footprint.