Director of Crisis Services

Pillars Community Health, LLC; Berwyn (IL); Hybrid; USD 75,000 - 90,000; Full time

Job summary

A leading community health organization is seeking a Director of Crisis Services to manage a 24/7 crisis response program. This role involves overseeing crisis interventions, developing policies, and providing supervision to staff. The ideal candidate will hold a Master’s degree in a relevant field and possess the necessary licensure. Strong leadership and communication skills are essential, along with experience in crisis management. Benefits include comprehensive health insurance, 401(k), and professional development opportunities.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k)

Paid Time Off

Professional Development

License Reimbursement

Qualifications

• Master’s degree required in a relevant field.
• Licensure (LCPC, LCSW, LMFT) required.
• At least two years of experience in Mobile Crisis Response.

Responsibilities

• Manage all aspects of Crisis Services including Mobile Crisis Response.
• Develop policies and oversee case assignments.
• Provide clinical and administrative supervision.

Skills

Leadership

Communication

Problem-solving

Emotional intelligence

Resilience

Adaptability

Education

Master’s degree in Counseling

Master’s degree in Psychology

Master’s degree in Social Work

Master’s degree in Marriage and Family Therapy

Job description

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Pillars Community Health provided pay range

This range is provided by Pillars Community Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $90,000.00/yr

Responsibilities

• Manage all aspects of Crisis Services, including Mobile Crisis Response and Mobile Crisis Response-Team, ensuring 24/7 in-person response coverage.
• Develop policies, oversee case assignments, supervise staff, and ensure compliance with program goals and contracts.
• Participate in program design aligned with organizational strategic plans and community needs.
• Provide clinical and administrative supervision, including hiring, training, performance evaluation, and coaching.
• Participate in crisis intervention consultation, CQI processes, and regular management meetings.
• Coordinate with community partners and ensure documentation standards meet regulatory requirements.
• Adjust treatment protocols based on current research and address quality-of-care concerns.
• Occasionally provide on-site crisis services and support clinics as needed.

Qualifications

• Master’s degree in Counseling, Psychology, Social Work, Marriage and Family Therapy, or related field.
• Licensure (LCPC, LCSW, LMFT) required.
• At least two years of experience with Mobile Crisis Response/SASS and MCR-Team.
• Experience in clinical and administrative supervision, program management, and crisis intervention.

Skills

• Strong planning, leadership, communication, and interpersonal skills.
• Problem-solving capabilities, emotional intelligence, resilience, and adaptability.
• Knowledge of evidence-based practices and commitment to organizational mission.

Additional Requirements

• Valid Illinois or Indiana Driver’s License and a safe driving record.
• Personal vehicle for community and site visits; mileage reimbursement provided.

Schedule & Compensation

The role involves overseeing a 24/7 crisis response program, with a hybrid work schedule requiring at least three days on-site weekly. On-call duties include nights, weekends, and holidays.

Salary range: $75,000 – $90,000, based on experience and qualifications.

Benefits

Includes medical, dental, vision, disability, life insurance, FSA, EAP, 401(k), paid time off, professional development, and license reimbursement.