Director of Conference Services

Compass Group USA

Weehawken (NJ)

On-site

USD 52,000 - 80,000

Full time

2 days ago

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Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Restaurant Associates in Weehawken, NJ is seeking a Conference Services Manager to lead the guest experience in a premier corporate dining and conference environment. This entry-level management role focuses on delivering an elevated service standard and flawless event execution, coordinating with teams on timelines, room setups, and logistics.

The position requires on-site presence five days per week and a strong emphasis on client satisfaction, financial performance, and proactive service.

Qualifications

Experience in management or supervision in conference center dining, hotel food & beverage, catering, or high-end hospitality.

Responsibilities

Lead conference center operations, including meetings, receptions, events, and executive dining.
Coach and develop coordinators and hourly staff.
Coordinate with support teams on timelines and logistics.
Ensure high quality, professionalism, and attention to detail.
Anticipate client needs and provide proactive solutions.
Maintain relationships with clients, vendors, and internal stakeholders.
Ensure compliance with safety standards and procedures.
Oversee staffing plans, scheduling, and performance management.
Monitor guest feedback and drive service recovery.
Assist with EMS booking tool administration and analytics classification.

Skills

Managerial experience

Dining operations

Financial analysis

Communication skills

MS Excel & PowerPoint

Team leadership

Proactive mindset

Integrity

Customer service

Tools

Microsoft Excel

PowerPoint

Hospitality management systems

Job description

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Position Title:Conference Services Manager

Other Forms of Compensation: Comprehensive Benefits Package

Become part of Restaurant Associates, the industry's leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !

Job Summary:

As aConference Services Manager, you will lead the guest experience for a premier corporate dining and conference environmentin Weehawken, NJ. This entry-level management role is responsible for delivering an elevated service experience that reflects the standards of a sophisticated corporate dining and meeting destination.

This role requires a strong focus on guest satisfaction, operational excellence, financial performance, and proactive service delivery.

This position requires an on-site presence five days per week. The call center operates from 8:0 a.m. through the evening, so flexibility to arrive early, stay late, and support events and special projects is required.

Key Responsibilities:

Lead all conference center operations, including meeting breaks, receptions, catered events, executive dining, and specialty functions.

Manage, coach, and develop coordinators and hourly service teams.

Partner with Conference Services and support teams on timelines, room setups, and event logistics.

Ensure all meetings and events are delivered with exceptional quality, professionalism, consistency, and attention to detail.

Anticipate client and guest needs and provide proactive solutions throughout the event experience.

Establish and maintain strong relationships with clients, vendors, purveyors, and internal stakeholders.

Ensure compliance with company policies, food safety standards, sanitation requirements, and conference center operating procedures.

Oversee staffing plans, scheduling, training, performance management, and departmental communications.

Monitor guest feedback and lead service recovery efforts to ensure a consistently premier hospitality experience.

Support local EMS booking tool administration, managing system configurations and site-level adjustments within defined permissions.

Validate data point classification to ensure consistent, reliable, and well‑segmented department analytics.

What We're Looking For:

At least 1 year of manager or supervisory experience in conference center dining, hotel food and beverage, catering, or high‑end hospitality operations.
Previous experience leading dining operations within a conference center, hotel, corporate dining, or premier hospitality environment preferred.
Strong financial, analytical, organizational, and problem‑solving skills.
Excellent written and verbal communication abilities.
Advanced knowledge of Microsoft Excel, PowerPoint, and foodservice or hospitality management systems.
Proven ability to lead teams, manage multiple events, and prioritize competing operational demands.
Proactive mindset with the ability to anticipate client and guest needs.
Commitment to the highest standards of integrity, professionalism, and ethical conduct.
Exceptional customer service and relationship‑management skills.

Restaurant Associates is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Restaurant Associates are offered many fantastic benefits.