Director of Community Management

N.N. Jaeschke, Inc.; San Diego (CA); Hybrid; USD 110,000 - 180,000; Full time

Job summary

N.N. Jaeschke, Inc. is seeking a Director of Community Management in San Diego, CA. This full-time, hybrid role combines on-site community visits with work-from-home flexibility to lead management teams, manage budgets, and drive resident satisfaction.

You will coordinate maintenance and vendor services, collaborate with boards on strategic planning, and promote best practices in line with Associa guidelines. Strong leadership, governance knowledge, and communication skills are essential.

Qualifications

• Strong customer service and resident retention
• Budgeting and financial oversight experience
• Clear written and verbal communication, board presentations
• Hands-on property management experience with vendor management
• Leadership and coaching of managers and onsite staff
• Knowledge of California governance and regulatory requirements
• Proficiency with property management software and data analysis tools
• Bachelor’s degree in business, real estate, management or related field; professional certifications preferred

Responsibilities

• Lead property management teams and oversee community operations
• Develop and monitor operating and reserve budgets
• Coordinate maintenance and vendor services
• Resolve resident concerns promptly and professionally
• Collaborate with boards on strategic planning and capital improvements
• Mentor staff and standardize processes to align with service standards

Skills

Customer service

Budgeting

Communication

Leadership

Team management

Governance knowledge

PM software

Data analysis tools

Education

Bachelor's degree in business or related field

CMCA

AMS

PCAM

Tools

PM software

Data analysis tools

Job description

Company Description

N.N. Jaeschke, Inc. provides community association management and property maintenance services to communities throughout San Diego County. Since 1971, the organization has focused on delivering performance that enriches communities and enhances the lives of residents. As part of Associa®, the nation’s leader in community association management, N.N. Jaeschke, Inc. offers strong operational stability, financial longevity, and extensive industry resources. This partnership helps maintain and grow the value of homes and community investments. The company operates under California Contractors License No. 885638, reinforcing its commitment to professional standards and compliance.

Role Description

The Director of Community Management is a full-time, hybrid role based in San Diego, CA, with a blend of on-site community visits and work-from-home flexibility. This role oversees community association operations, ensuring high-quality service delivery, resident satisfaction, and adherence to governance documents and regulatory requirements. Day-to-day responsibilities include leading property management teams, developing and monitoring budgets, coordinating maintenance and vendor services, and resolving resident concerns in a timely, professional manner. The Director will collaborate with board members on strategic planning, community programs, and long-term capital improvements, while tracking performance metrics to support community health and resident retention. The role also involves mentoring staff, standardizing processes, and promoting best practices that align with N.N. Jaeschke, Inc.’s service standards and Associa® guidelines.

Qualifications

• Strong customer service and resident retention skills, with the ability to build trust and maintain positive relationships in diverse communities.
• Experience in budgeting and financial oversight, including developing, managing, and reporting on community association operating and reserve budgets.
• Effective communication skills, including clear written and verbal communication, meeting facilitation, and presentation abilities for boards and residents.
• Hands-on property management experience, preferably in community association management, including maintenance coordination and vendor management.
• Leadership and team management experience, with the ability to coach, develop, and support community managers and onsite staff.
• Knowledge of community association governance, applicable laws, and regulatory requirements in California is highly beneficial.
• Proficiency with property management software, office productivity tools, and basic data analysis for reporting and decision-making.
• Bachelor’s degree in business, real estate, management, or a related field, or equivalent combination of education and relevant experience.
• Professional certifications such as CMCA, AMS, or PCAM are preferred but not required.