Director of Community Management

Inframark, LLC; Gilbert (AZ); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Job summary

Inframark, LLC is seeking an experienced leader to guide our community management organization across the Gilbert area. You will drive client satisfaction, quality, growth, and operational excellence while mentoring Area Managers and Supervisors.

The role emphasizes policy standardization, risk management, and executive board relations, with budget stewardship and KPI-driven improvements. A Bachelor's degree is required; PCAM preferred; extensive management experience is essential.

Qualifications

• 12+ years community/property management with multi-site leadership.
• PCAM preferred; exceptional communication and change leadership.

Responsibilities

• Develop and execute strategies for client retention, service quality, and growth.
• Lead Area Managers and Supervisors; build training, career paths, and succession plans.
• Standardize SOPs, technology adoption, and risk management; monitor compliance with contracts and laws.
• Own executive relationships with key Boards/developers; resolve escalations and negotiate renewals.
• Manage budgets and staffing models; forecast capacity and growth needs.
• Publish KPIs and QBRs; drive continuous improvement programs.

Skills

Leadership

Client relationships

Strategic planning

Education

Bachelor's degree

Master's degree preferred

Job description

Position Summary

Leads the community management organization-driving client satisfaction, quality, growth, and operational excellence across regions.

Key Responsibilities

• Develop and execute strategies for client retention, service quality, and growth.
• Lead Area Managers and Supervisors; build training, career paths, and succession plans.
• Standardize SOPs, technology adoption, and risk management; monitor compliance with contracts and laws.
• Own executive relationships with key Boards/developers; resolve escalations and negotiate renewals.
• Manage budgets and staffing models; forecast capacity and growth needs.
• Publish KPIs and QBRs; drive continuous improvement programs.

Qualifications

• 12+ years community/property management with significant multi-site leadership.
• Proven client relationship, financial, and operational excellence track record.
• PCAM preferred; exceptional communication and change leadership.

Education & Certifications

• Bachelor's required; master's preferred.

Skills & Competencies (CLEAR Values)

• Collaboration - partners effectively with boards, residents, vendors, and internal teams.
• Leadership - takes ownership; for lead/supervisor/manager roles, sets direction and coaches others.
• Excellence - produces accurate, audit-ready work; follows SOPs, policies, and governing documents.
• Accountability - meets deadlines and SLAs; uses KPIs to drive improvements.
• Respect - communicates clearly and professionally with diverse stakeholders.

Work Environment & Physical Requirements

Office/hybrid role with extended screen time; periodic site/amenity walks and meeting attendance. Some evening/weekend work for events or board meetings may be required. Reasonable accommodations may be made for qualified individuals with disabilities. To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Learn more about us at Community Management - Inframark