Director of Clinical Services

Team Wellness Corporation; Edina (MN); On-site; USD 140,000 - 190,000; Full time

Job summary

TEAM Wellness Corporation, based in Edina, MN, seeks a full-time Director of Clinical Care Services to lead multidisciplinary teams delivering behavioral health, patient advocacy, care coordination, and wellness coaching. The role reports to the CEO and focuses on high-quality, client-centered care, regulatory compliance, and continuous improvement.

The candidate will oversee operations, engage stakeholders, drive performance metrics, and advance integration across service lines, while

Qualifications

• Master’s degree in related field: Physician Assistant Studies/NP/RN-MHCA/healthcare administration
• Active clinical licensure
• 8–12+ years healthcare experience
• Leadership/management experience

Responsibilities

• Provide clinical and operational oversight for multidisciplinary teams delivering behavioral health, patient advocacy, care coordination, and wellness coaching
• Ensure high-quality, client-centered care delivery and regulatory compliance
• Lead strategy and drive innovation across service lines
• Oversee daily operations and stakeholder engagement to maintain strong relationships
• Foster leadership development, recruitment, onboarding, and performance management
• Promote continuous improvement and adherence to KPIs and quality standards

Skills

Leadership

Strategic thinking

Data-driven decisions

Stakeholder management

Education

Master’s degree in healthcare administration/related field

Active clinical licensure

Job description

Description

TEAM Wellness Corporation is looking for a full-time Director of Clinical Services

Location: Edina MN

TEAM has been providing quality employee assistance program services for over 30 years, with a mission to improve the outcomes of those we serve by providing the right care at the right time. Our hands-on approach gives members and their dependents direct access to an experienced team of clinicians and other experts who understand the difficulty of navigating a complex medical system. We embrace the unique challenges that working families face and try to simplify the journey to wellness.

We serve employers and members in the building trades, grocery, and the hospitality industries, to name a few. Team provides multi-faceted services including behavioral health, patient advocacy, care coordination, wellness, and nutrition.

Role Overview

The Director of Clinical Care Services will report directly to the CEO and provide clinical and operational oversight for multidisciplinary teams delivering behavioral health, patient advocacy, care coordination, and wellness coaching. This role ensures high-quality, client-centered care delivery, strong team performance, regulatory compliance, and continuous improvement across all service lines.

Key Responsibilities

1. Strategic Leadership

Leads the strategic direction of multidisciplinary EAP services, ensuring alignment with organizational goals and evolving client needs. Drives innovation in behavioral health and whole-person care through integrated service delivery models.

2. Operations and Client/Stakeholder engagement

Oversees daily operations across all service lines. Serves as a key liaison for internal and external stakeholders, ensuring strong client relationships and effective resolution of complex or escalated cases. Partners with providers, health plans, and vendors as needed to service the client base.

Monitors service levels and supports business development and retention efforts.

3. Team Leadership & Development

Build leadership capability among Managers and team members. Promote a high-performance culture of accountability, collaboration, and engagement. Foster an environment of continuous improvement, education, and training. Support recruitment, onboarding, and retention efforts. Drive accountability to established Key Performance Metrics (KPI). Assist in problem solving and critical incident management.

4. Clinical Quality & Compliance

Ensures clinical integrity and adherence to regulatory and accreditation standards, implementing quality assurance frameworks to continuously improve care delivery and client outcomes.

5. Program Integration & Collaboration

Drives cross-functional collaboration to ensure seamless, integrated care experiences that address the full spectrum of member needs. Advocate for ongoing services improvement and quality member experience.

6. Continuous Improvement & Innovation

Champions continuous improvement initiatives, leveraging best practices and innovation to enhance program effectiveness and scalability. Evaluate and adopt new tools, technologies, or care models.

Qualifications

Required

• Master’s degree in related field: Physician Assistant Studies/practice, Nurse Practitioner, RN-MHCA, healthcare administration
• Active clinical licensure
• 8–12+ years healthcare experience
• Leadership/management experience

Preferred

• Experience managing multidisciplinary teams.
• Experience in EAP or employer-based services

Core Competencies

• Strategic thinking
• Leadership and team development
• Operational excellence
• Data-driven decision making
• Communication & stakeholder management
• Change management