Director of Clinical Operations and Quality (58365)

Phoenix House; Wainscott (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance (employer-paid)

Job summary

Phoenix House in New York is seeking a Director of Clinical Operations and Quality to oversee clinical programs across multiple sites, ensuring evidence-based, trauma-informed, person-centered care.

Reporting to the Chief Medical Officer, the role leads program development, compliance, and data-driven quality improvement to advance recovery outcomes.

Qualifications

• Master's Degree in Social Work or Mental Health Counseling is required.
• Active licensure in NYS is required: LCSW or PhD preferred.

Responsibilities

• Develop, implement and evaluate evidence-based clinical programming across multiple programs.
• Organize multi-disciplinary case conferences and ensure program fidelity across sites.
• Oversee data collection, analysis and reporting of clinical outcomes for quality improvement.
• Lead the development of schedules for group programming and ensure adherence to evidence-based curricula.
• Provide onboarding and ongoing training in evidence-based practices to clinical staff.

Skills

Leadership

Communication

Teamwork

Critical Evaluation

Problem Solving

Crisis Management

Emotional Intelligence

Relationship Management

Ethical Practices

Education

Master's Degree in Social Work or Mental Health Counseling

Job description

Summary

Are you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?

Summary

Are you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?

As a Director of Clinical Operations and Quality at Phoenix House

you will work under the guidance of the Chief Medical Officer in the oversight, coordination and management of the clinical operations across the OASAS, OMH, DOH clinical programs. This role serves as a key operational and clinical liaison to ensure evidence-based, trauma-informed, person-centered services are delivered consistently across all residential and outpatient levels of care in Phoenix House programs.

• Phoenix House of NY is proudly offering 100% employer-paid medical insurance for all eligible employees and their dependents!***

About Us

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.

What We Offer

At Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks:

• (10) Paid Holidays
• Paid vacation, sick time, personal and wellness time
• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week
• Pet insurance, legal support, and other supplemental insurance
• A generous tuition reimbursement program
• 403(b) retirement plan
• Competitive wages and more...

You Will Have Responsibilities Including But Not Limited To

• Responsible for development, implementation and evaluation of evidence based clinical programming across the clinical programs under the oversight and guidance of the CMO. Responsible of developing and implementation clinical programming and standards of care. Programs include but are not limited to: OASAS long term residential substance use treatment program, OASAS outpatient substance use treatment programs, OMH community residences, OMH PROS program, and OMH community mental health clinics. Ensures that the clinical treatment team is utilizing the assigned clinical documentation related to all phases for treatment and utilizing evidence-based practices and clinical pathways/models in line with organizational goals and standards.
• Responsible for organizing and overseeing regular multi-disciplinary case conferences across program sites, providing facilitation and guidance and clinical expertise as needed.
• Monitoring clinical program fidelity, consistency, and standardization across sites.
• Assists in collecting, analyzing and reporting clinical outcome data and participating in quality improvement initiatives.
• Responsible for overseeing the implementation and maintenance of targeted treatment teams (or “panels”) at each program, ensuring that clients are cared for by a cohesive multidisciplinary treatment team (psychiatry, counselors, RSS, licensed clinicians, nursing, peers, etc.).
• Responsible for overseeing the development of the clinical schedules for group programming and ensuring that all programs are adhering to the set schedule and standard evidence-based curriculum for clients based on their phase of care.
• Provide onboarding training to new clinical staff as well as provide ongoing refresher trainings to clinical team in evidence-based practices including but not limited to motivational interviewing, CBT, trauma informed care, etc.
• Participates in compliance adherence, audit preparation, and assists the CMO and compliance teams with reviewing data within the program and evaluating program outcomes. Work in conjunction with the compliance lead at each location to ensure we are meeting internal and external compliance requirements.

Qualifications

REQUIRED EDUCATION

Master's Degree in Social Work or Mental Health Counseling required

LICENSES/CERTIFICATIONS

Active licensure in the state of NYS required: LCSW or PhD preferred

Required Experience

• Familiarity with OASAS / OMH regulations and those of other relevant bodies (i.e., housing providers, Department of Social Services, etc.)
• Experience in SUD treatment and program development, implementation and quality improvement
• Great organization skills
• Ability to multi-task in challenging environment
• Great leadership skills
• Effective communication skills
• Excellent time management
• Ability to work under pressure
• Must be punctual and dependable.
• Computer efficient

COMPETENCIES (KSAs)

• Leadership
• Initiative
• Ethical Practices
• Judgment
• Relationship Management
• Emotional Intelligence
• Professional Boundaries
• Global and Cultural Awareness
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Crisis Management
• Technical Capacity

WORK ENVIRONMENT

• This job requires travel to all OASAS residential locations. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear
• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds