Senior Director of Operations, Ambulatory Services

TAL Healthcare; New York (NY); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Professional growth opportunities

Job summary

Tal Healthcare is seeking a Senior Director of Operations, Ambulatory Services to oversee ambulatory care operations across multiple sites within a large healthcare network in the New York area.

The role focuses on strategic planning, operational excellence, and program development to advance patient access, quality, and community engagement while collaborating with medical leaders and union teams.

Qualifications

• Seven+ years in ambulatory care ops or multisite management.
• Bachelor’s in Business Administration, Healthcare Administration, Social Sciences, Management, or related field; Master’s preferred.
• Experience with unionized staff and HRSA/FQHC standards.

Responsibilities

• Coordinate policy development and program implementation for ambulatory services.
• Oversee budgeting, resource allocation, and administrative aspects of ambulatory programs.
• Lead staff, ensuring efficient patient access, provider productivity, and quality.
• Monitor KPIs such as booking rates, no-show rates, and patient volume.
• Collaborate with medical and operational leaders to improve workflows and performance.
• Manage relations with DC37 and 1199 unions and ensure HRSA compliance.
• Prepare for and support panel interview processes with senior executives, including strategic vision and community engagement.
• Serve as acting or interim site director in the absence of the Director of Ambulatory Care Services.

Skills

Ambulatory ops

Staff leadership

Union relations

Strategic planning

Education

Bachelor’s degree in business or healthcare administration

Master’s degree preferred

Job description

Our client, a prominent Federally Qualified Health Center (FQHC) committed to providing high-quality, affordable, patient-centered healthcare, is hiring a Senior Director of Operations, Ambulatory Services. This vital leadership position offers an opportunity for a highly experienced health care professional to oversee ambulatory care operations across multiple sites within a large healthcare network. As Senior Director, the successful candidate will contribute to strategic planning, operational excellence, and program development, supporting the organization’s mission to deliver compassionate, accessible primary and specialty care to diverse communities. This role involves collaborating with medical leaders, ensuring compliance with regulatory standards, and fostering community engagement, all within a dynamic, mission-driven environment.

Responsibilities

• Coordinate policy development and program implementation for ambulatory services
• Oversee operational, administrative, and financial aspects of ambulatory care programs, including budgeting and resource allocation.
• Lead and supervise staff, ensuring efficient patient access, provider productivity, and quality standards.
• Monitor and analyze KPIs such as booking rates, no-show rates (target below 20%), and patient volume (around 18-20 patients per provider).
• Collaborate with medical and operational leaders to improve workflows, achieve performance targets, and implement best practices.
• Manage relationships with union staff (DC37, 1199) and ensure compliance with FQHC and HRSA standards.
• Prepare for and support panel interview processes with senior executive teams, including presentation of strategic vision and community engagement initiatives.
• Serve as acting or interim site director in the absence of the Director of Ambulatory Care Services.

Requirements

• Minimum of seven years of full-time experience in ambulatory care operations or multisite practice management within a healthcare setting.
• Bachelor's degree in Business Administration, Healthcare Administration, Social Sciences, Management, or related discipline. A Master's degree is preferred and may substitute for part of the experience.
• Demonstrated ability to run a practice or multisite operation with a track record of leadership and supervision.
• Strong knowledge of FQHC/HRSA standards and regulations.
• Proven experience working with unionized staff and managing diverse teams.
• Exceptional interpersonal and emotional intelligence skills, with humility and a collaborative approach.
• Ability to work closely with medical professionals and community stakeholders, exemplifying strategic vision and community engagement.
• Must be "boots on the ground," with a strong operational focus and the capacity to handle complex, fast-paced environments.

Some of the Benefits

• Opportunity to impact underserved communities through leadership in a respected healthcare organization.
• Work within a collaborative, mission-driven environment that values patient care and staff development.
• Competitive salary and comprehensive benefits package that supports work-life balance.
• Professional growth opportunities supported by a culturally inclusive workplace.

• Minimum of seven years of full-time experience in ambulatory care operations or multisite practice management within a healthcare setting.
• Bachelor's degree in Business Administration, Healthcare Administration, Social Sciences, Management, or related discipline. A Master's degree is preferred and may substitute for part of the experience.
• Demonstrated ability to run a practice or multisite operation with a track record of leadership and supervision.
• Strong knowledge of FQHC/HRSA standards and regulations.
• Proven experience working with unionized staff and managing diverse teams.
• Exceptional interpersonal and emotional intelligence skills, with humility and a collaborative approach.
• Ability to work closely with medical professionals and community stakeholders, exemplifying strategic vision and community engagement.
• Must be "boots on the ground," with a strong operational focus and the capacity to handle complex, fast-paced environments.