Director of Clinical Operations

Allara; New York (NY); Sur place; USD 180 000 - 260 000; Plein temps

Résumé du poste

Allara, a leading women’s health platform in the United States, seeks a Director of Clinical Operations to own the provider network operations end-to-end. Hybrid in NYC, with a strong emphasis on getting providers live, credentialing, payer enrollment, onboarding, and scaling the network.

You will design scalable operational infrastructure, lead multi-state credentialing, and build systems for performance data and knowledge management.

Responsabilités

• Design and own the operational infrastructure that makes provider network growth feel frictionless, built to scale from hundreds of providers to thousands
• Lead multi-state provider credentialing, licensing and cross-licensing, including our APRN collaboration agreement program across all active states
• Build and maintain systems for delivering provider performance data, dynamic availability management, and capacity and utilization tracking
• Drive knowledge management systems that reduce tribal knowledge and create self-serve resources for providers and internal teams
• Lead margin performance and provider compensation strategy
• Translate strategic goals into concrete operational plans, and activate your team to execute reliably
• Own the end-to-end provider experience from hiring through credentialing, onboarding, training, clinical performance management, and offboarding; build a scalable and high quality funnel that can achieve 2-3x provider growth without a proportional increase in operations resourcing
• Partner cross-functionally with Growth, Recruiting, Payer Operations, Clinical Management, and Product to eliminate friction at every handoff
• Build the data visibility, dashboards and accountability structures that allow leadership to identify and act on network performance trends and bottlenecks in real time
• Identify where manual, error-prone processes exist and lead the charge

Description du poste

Allara is a comprehensive women’s health provider that specializes in expert, longitudinal care that supports women through every life stage. Trusted by over 60,000 women nationwide, Allara makes expert healthcare accessible by connecting patients with multidisciplinary care teams that have a deep understanding of hormonal, metabolic, and reproductive care. Allara provides ongoing support for hormonal conditions like PCOS, chronic conditions like insulin resistance, and life stages like perimenopause, helping patients see improved health outcomes. As one of the fastest-growing women’s health platforms in the U.S., Allara is bridging long-overlooked gaps in healthcare for women.

The Opportunity

The Director of Clinical Operations will own the full provider network operations function end-to-end. The role owns two connected jobs: getting providers live and productive quickly, credentialing, payer enrollment, onboarding, and ramp — and keeping the network running well once they are. You'll own the outcomes, not just the processes. The right person is a seasoned operations leader who is process-obsessed, energized by automation and tooling, comfortable with ambiguity, and motivated by the challenge of scaling something that isn't fully built yet.

Healthcare operations experience is preferred and may give you a jump start on understanding the complexities in the environment we are working in, but mindset matters more than resume.

Location: Hybrid (NYC). We value in-person collaboration and aim for at least three days per week in our NYC office, with flexibility as needed.

Your Impact

Build, scale and repeat

You have an eye for making processes better and are invigorated about the potential of AI and other tooling to strengthen our impact as we grow. You bring strong analytical rigor, and you have the ability to inspire your team to follow your lead.

• Design and own the operational infrastructure that makes provider network growth feel frictionless, built to scale from hundreds of providers to thousands

• Lead multi-state provider credentialing, licensing and cross-licensing, including our APRN collaboration agreement program across all active states

• Build and maintain systems for delivering provider performance data, dynamic availability management, and capacity and utilization tracking

• Drive knowledge management systems that reduce tribal knowledge and create self-serve resources for providers and internal teams

• Lead margin performance and provider compensation strategy

Translate strategic goals into concrete operational plans, and activate your team to execute reliably

Own the provider lifecycle

You lead the teams that make or break whether our provider network scales effectively and efficiently, from forecasting all the way through the provider journey.

• Own the end-to-end provider experience from hiring through credentialing, onboarding, training, clinical performance management, and offboarding; build a scalable and high quality funnel that can achieve 2-3x provider growth without a proportional increase in operations resourcing

• Partner cross-functionally with Growth, Recruiting, Payer Operations, Clinical Management, and Product to eliminate friction at every handoff

• Build the data visibility, dashboards and accountability structures that allow leadership to identify and act on network performance trends and bottlenecks in real time

• Identify where manual, error-prone processes exist and lead the charge