Director of Client Services, eCommerce

Ledgent Technology; San Diego (CA); On-site; USD 150,000 - 225,000; Full time

Job summary

A technology staffing firm is seeking a Director of Client Services to oversee Brand Management, Content, and Advertising departments. The ideal candidate will have extensive experience with Amazon services and proven leadership in managing multiple departments. Responsibilities include fostering client satisfaction and improving operational efficiency. This full-time role is located in San Diego, with a competitive pay range of $150,000 to $225,000 per year.

Qualifications

• Manage and provide strategic direction for Brand Management, Content, and Advertising departments.
• Collaborate with teams to solve client issues ensuring satisfaction.
• Oversee training initiatives for team upskilling.

Responsibilities

• Ensure alignment across departments for client solutions.
• Monitor department KPIs for consistent performance improvements.
• Identify growth opportunities and expand service offerings.

Skills

Extensive experience in Amazon services

Proven leadership experience

Client relationship management

Problem-solving abilities

Organizational skills

Education

Bachelor's degree in Business, Marketing, or related field

Job description

This range is provided by Ledgent Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00/yr - $225,000.00/yr

Direct message the job poster from Ledgent Technology

Technical Recruiter at Ledgent Technology

• Direct Hire/Perm
• Ideal Candidate: Extensive experience in Amazon services, proven leadership experience
• Pay: $150-225k

Key Responsibilities:

Department Oversight:

• Manage and provide strategic direction for Brand Management, Content, and Advertising departments.
• Ensure alignment across departments to deliver cohesive and impactful client solutions.
• Lead and mentor department leads, ensuring they have the support and guidance needed to succeed.
• Foster a culture of collaboration, accountability, and continuous improvement.

Client Success:

• Collaborate with teams to solve client issues and ensure high levels of client satisfaction and retention.
• Act as an escalation point for client concerns, providing solutions that align with company goals.

Operational Efficiency:

• Identify and implement strategies to improve the efficiency and quality of services.
• Monitor department KPIs and ensure consistent performance improvements.

Training and Development:

• Oversee training initiatives to upskill team members and maintain expertise in Amazon-related services.
• Develop and implement processes for onboarding and professional development.

Strategic Initiatives:

• Partner with senior leadership to identify growth opportunities and expand service offerings.
• Stay updated on Amazon trends and best practices, ensuring strategies remain cutting-edge.

People Management:

• Cultivate strong relationships with team members, fostering a supportive and respectful work environment.
• Handle performance management, feedback, and career development for department leads.

Requirements:

• Extensive experience in Amazon services, particularly in Brand Management, Content, and Advertising roles.
• Proven leadership experience, including managing multiple departments or large teams.
• Strong understanding of Amazon's platform, tools, and strategies.
• Excellent client relationship management skills, with a focus on retention and satisfaction.
• Exceptional problem-solving abilities and a results-oriented mindset.
• Experience in process improvement and driving operational efficiency.
• Outstanding communication, organizational, and people management skills.
• Bachelor's degree in Business, Marketing, or a related field (preferred but not required).
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Advertising

• Industries

  Marketing Services

Referrals increase your chances of interviewing at Ledgent Technology by 2x

Sign in to set job alerts for “Director of Client Services” roles.

San Diego Metropolitan Area $140,000.00-$170,000.00 14 hours ago

San Diego, CA $140,000.00-$170,000.00 10 hours ago

Associate Vice President, Client Solutions – Managed Services

Affordable Housing Community Director - Non-Exempt (REF9625W)

San Diego, CA $216,600.00-$270,000.00 21 hours ago

Affordable Housing Community Director - Non-Exempt (REF10021Z)

Director of Clinical Operations - Chadwick Administration

Director, IT Operations & End User Services

Tax Managing Director, Private Client Services

Client Service Director - Water/Wastewater

San Diego, CA $70,000.00-$80,000.00 14 hours ago

Associate, Infrastructure Project Advisory (Power & Utilities)

Business Development Manager - Western US

Tax Senior Manager, Private Client Services

US Seasonal Tax-Private Client Services Senior Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.