Director of Client Services

Misfit Agency; California (MO); Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Hybrid schedule

Health, dental and vision coverage

PTO

401(k) with company match

Job summary

Misfit Agency in California seeks a Director of Client Services to own key client relationships across public sector, healthcare, banking and purpose-driven organizations. This hands-on leader coordinates campaigns across creative, media, video and project teams, translating conversations into strategy and action plans.

You will drive account growth, manage budgets, and ensure delivery within scope while shaping Misfit’s Client Services future. Hybrid work with travel as needed.

Qualifications

• Proven track record leading high-value client accounts and integrated campaigns.
• Ability to translate conversations into clear strategies, timelines and ownership.
• Strong focus on accountability, financial awareness and delivering on scope.

Responsibilities

• Lead client relationships and meetings across multiple significant accounts.
• Coordinate integrated campaigns across creative, media, video and project teams.
• Own growth, scopes of work, budgets and overall client health.
• Ensure on-time, on-budget delivery and proactive problem solving.

Skills

Client strategy

Relationship leadership

Account management

Campaign oversight

Cross-functional collaboration

Job description

Are you an experienced advertising agency leader who builds trusted client relationships and ensures exceptional work gets done?

Misfit is seeking a Director of Client Services to lead significant client relationships across public-sector, healthcare, banking and purpose-driven organizations. This is a hands-on leadership opportunity for a strategic, highly relational agency professional who can independently own complex accounts and coordinate integrated campaigns across creative, media, video and project teams.

About Misfit

Misfit is an independent advertising agency that helps challenger brands and causes that matter create meaningful connections with their audiences.

We work with a focused group of clients, allowing us to build deeper partnerships and deliver work grounded in strategic excellence and genuine care. We believe being good to people and producing exceptional work should never be mutually exclusive.

What You’ll Own

• Serve as the strategic and relationship leader for one to two significant clients.
• Understand each client’s organization, audiences, priorities and business challenges.
• Lead client relationships, meetings, integrated campaigns and deliverables.
• Translate conversations into clear strategies, action items, timelines and ownership.
• Anticipate client needs and proactively move the work forward.
• Coordinate work across creative, media, video and project-management teams.
• Ensure commitments are delivered accurately, on time and within scope.
• Own account growth, scopes of work, budgets and the overall relational and financial health of assigned clients.
• Manage up when executive input is needed while remaining willing to execute hands-on work.
• Help shape the future of Client Services at Misfit.

This role will not initially have direct reports. A junior team member may eventually support the Director as the client portfolio and team grow.

Your First Year

Build trust and become a subject-matter expert on your assigned clients. Progress quickly toward independently leading client strategy, communication and campaign delivery. By the end of your first year, you will own significant client relationships with minimal executive oversight while delivering the proactive excellence that defines Misfit.

What You Bring

• Meaningful experience working in an advertising, marketing, communications or integrated media agency, or extensive experience managing an agency relationship from the client side.
• A successful record of leading complex, high-value client accounts and integrated campaigns.
• Strong client strategy, relationship leadership and project oversight skills.
• The ability to balance strategic thinking with attention to detail and hands-on execution.
• A proactive mindset with the judgment to anticipate needs, identify gaps and determine next steps.
• Confidence working across creative, media, video and project-management functions.
• Strong accountability, follow-through and financial awareness.
• A servant-leadership approach that combines humility, collaboration and high standards.

Experience in government outreach, public health, healthcare, behavioral health, education or banking is valuable but not required.

Why Misfit?

You will be trusted to own meaningful client relationships, influence important work and help build the next chapter of Misfit’s Client Services team. You’ll join a highly relational, heart-centered agency that cares deeply about its people, clients and work, with potential for broader Client Services leadership as the agency grows.

What Misfit Offers

• Competitive base salary of $120,000–$130,000
• Hybrid schedule with at least two days per week in a Misfit office
• Health, dental and vision coverage
• PTO
• 401(k) with company match
• Meaningful client work with potential for broader leadership

Location and Schedule

Candidates must live within reasonable commuting distance of Sacramento or Fresno, California, and work from a Misfit office at least two days per week.

This full-time leadership position requires flexibility based on client needs. Travel is limited and planned.

Ready to Make an Impact?

If you are an experienced Account Director, Group Account Director, Client Services Director or senior agency account leader who wants to combine client strategy, relationship leadership and hands-on execution, we’d love to hear from you.