Director of Client Relations

Apartment Life; West (MS); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Apartment Life is seeking a sales leader to manage the full sales process, secure new programs, and nurture client relationships across the U.S. The role emphasizes proactive communication, cross-functional collaboration with the VP Growth and program management, and a focus on growth and satisfaction.

The position is full-time, remote across U.S. time zones with Pacific Time as primary territory; expects 2–4 years in multifamily marketing/sales, and proficiency in HubSpot, Asana, and Microsoft

Qualifications

• Bachelor’s Degree required.
• 2–4 years in multifamily marketing, sales, business development, or recruiting.
• Vendor experience in advertising/marketing within multifamily is a plus.
• Experience in customer service, recruiting, marketing, or business operations.
• Proficiency in Microsoft Office, HubSpot, and Asana.
• Willingness to travel up to 8 times per year.

Responsibilities

• Execute the full sales process to close deals that result in new programs and growth.
• Build and maintain client relationships to ensure satisfaction, retention, and expansion.
• Support pipeline and progress tracking, surfacing gaps to keep deals on track.
• Collaborate cross-functionally with VP Growth/Sr. Director and program management.
• Drive client experience with proactive communication and timely responses.

Skills

Communication

Relationship building

Time management

Strategic thinking

Professionalism

Tech proficiency

Education

Bachelor's Degree

Tools

HubSpot

Asana

Microsoft Office

Job description

This role manages the full sales process to secure new programs while building and nurturing strong client relationships that support satisfaction, retention, and growth. It tracks pipeline progress, collaborates closely with cross-functional leaders to align on client engagement, and ensures timely , proactive communication. The position contributes to sustainable program expansion by maintaining a positive client experience and surfacing potential gaps early . This leader will be passionate about the vision and mission of AL and develop the character and competence necessary to contribute to growth excellence for their scope .

• Bachelor’s Degree required.
• Full time, 40 hours per week.
• Remote position open to candidates across all U.S. time zones; primary territory within the Pacific Time Zone.
• 2 to 4 years experience in multifamily or industry marketing, sales, business development or recruiting experience.
• Vendor experience in advertising or marketing within the multifamily industry is a plus.
• Experience in customer service, recruiting, marketing, or business operations
• Proficiency in Microsoft Office, HubSpot, and Asana.
• Able to travel up to 8 times a year for retreats, summits, and other industry events.

Responsibilities:

• Execute the full sales process – Manage the full sales process to close deals that result innew programs, where activity isdocumentedand organizational growthobjectivesare supported.
• Build andmaintainclient relationships – Establish and nurture relationships with new and existing clients to ensure satisfaction, retention, and expansion opportunities.
• Support pipeline and progress tracking – Monitor client engagement and sales progress, surfacing potential gaps or delays to keep deals on track.
• Collaborate cross-functionally – Partner with the VP, Growth/ Sr. Director, Client Relations and program management team to support execution, align on client engagement, and ensure sustainable program expansion.
• Drive client experience and outcomes – Maintain consistent, warm, and proactive communication with clients, responding within 1 business day, to ensure a positive experience and successful program outcomes.

SUCCESS FACTORS

• Model Apartment Life's core values and adhere to growth best practices.
• Collective performance of the growth team, and client relations in particular, as measured through a growing number of open properties and prospective coordinators to serve in these communities .

COMPETENCIES

The physical and mental competencies necessary to execute the requirements and be successful in this role are:

• Operate out of HubSpot to ensure tracking of communication and strategic campaigns.
• Time-management/Organization
• Professionalism
• Tech/Computer Skills
• Strategic thinking