Director of Civil Rights & Complaint Resolution

UC Riverside; Riverside (CA); On-site; USD 111,000 - 214,000; Full time

Job summary

UC Riverside's Office of Civil Rights seeks a Director of Complaint Resolution to lead intake and case management for campus-wide equal opportunity and SVSH compliance. You will supervise complaint resolution staff and coordinate with the AVC to support investigations while upholding university policies.

The role requires independent judgment, diplomacy, and strong organizational skills to manage high‑profile matters and ensure timely resolutions in a complex compliance environment.

Qualifications

• Leadership in complaint resolution and intake oversight
• Familiar with Title IX policies and SVSH framework
• Strong organizational skills and diplomacy

Responsibilities

• Oversee case intake and resolution in the OCR office
• Provide oversight of intake assessments and complaint handling
• Ensure deadlines are met and coordinate with deputies and AVC

Job description

UC Riverside's Office of Civil Rights seeks a Director of Complaint Resolution to lead intake and case management for campus-wide equal opportunity and SVSH compliance. You will supervise complaint resolution staff and coordinate with the AVC to support investigations while upholding university policies.

The role requires independent judgment, diplomacy, and strong organizational skills to manage high‑profile matters and ensure timely resolutions in a complex compliance environment.